Electrolux Refrigerator Troubleshooting

Electrolux AF Series Refrigerator Troubleshooting

SymptomSolution
No power to the applianceCheck there is power at the socket.
Check there is not a power cut by checking the household lights.
Check the fuse has not blown.
The light does not come onEnsure that the bulb is correctly fitted.
Replace the bulb if it has blown.
Check the door light switch is not jammed.
The temperature in the fridge or freezer section is too highCheck the thermostat control knob mounted is turned to the correct setting relative to ambient conditions.
Check the ambient temperature is within the appliance’s operating limits, please refer to the installation section in this instruction book. Relocate the appliance if necessary.
The freezer door will not openHas door just been opened? If so leave for a few minutes to allow the air pressure to equalize.
The compressor runs continuouslyAdjust the thermostat control knob to give correct temperature control. See “Setting the temperature”.
Check that the doors are closed.
Large quantities of food have recently been placed in the cabinet and/or door is frequently opened.
Check that air ventilation is not obstructed.
Excessive frost and ice has built upEnsure the doors are not left open.
Check that nothing is preventing the doors from closing.
Is the door gasket intact and clean.
NoiseRefer to normal operating sounds.
Water under the salad binCheck the drain hole is not blocked, (see Maintenance and Cleaning).

Electrolux E42BS75ETT – 42″ Refrigerator Troubleshooting

ConcernPotential CauseCommon Solution
Ice maker is not making any ice.• Ice maker is turned off.• Turn on ice maker. For the fresh food ice maker, press and hold the Ice Off button for four seconds until the indicator turns off. For the freezer ice maker, lower the wire signal arm.
• Refrigerator is not connected to water line or water valve is not open.• Connect the unit to the household water supply and ensure the supply valve is open.
• The water supply line is kinked.• Ensure that the supply line does not kink when the refrigerator is pushed into place against the wall.
• The water filter is not seated properly.• Remove and re-install the water filter. Be sure to push the filter firmly so that you hear it lock solidly into position.
• The water filter may be clogged with foreign material.• If water dispenses slowly or not at all, or if the filter is six months old or older, it should be replaced.
• Saddle valve on cold water pipe is clogged or restricted by foreign material.• Turn off household water line valve. Remove valve. Ensure that valve is not a self-piercing saddle valve. Clean valve. Replace valve if necessary.
Ice maker is not making enough ice• Ice maker is producing less ice than you expect.• The fresh food and freezer ice makers will each produce approximately 2.5 pounds of ice every 24 hours depending on usage conditions.
• The water filter may be clogged with foreign material.• If water dispenses slower than normal, or if the filter is six months old or older, it should be replaced.
• The water supply line is kinked.• Ensure that the supply line does not kink when the refrigerator is pushed into place against the wall.
• Saddle valve on cold water pipe is clogged or restricted by foreign material.• Turn off household water line valve. Remove valve. En- sure that valve is not a self-piercing saddle valve. Clean valve. Replace valve if necessary.
Freezer ice maker will not stop making ice.• Ice maker wire signal arm is being held down by some package in the freezer that has fallen against the ice maker.• Move the item and release wire signal arm. Remove any ice cubes that may have frozen together over the wire signal arm.
Ice cubes are freezing together.• Ice cubes are not being used frequently enough.• Remove ice container and discard ice. The ice maker will produce fresh supply. Ice should be used at least twice weekly to keep the cubes separated.
• Ice cubes are hollow (shells of ice with water inside). The hollow cubes break open in the bin and leak their water onto existing ice, which causes it to freeze together.• This generally occurs when the ice maker does not get enough water. This is usually the result of a clogged water filter. Replace the water filter.
Dispenser will not dispense ice.• Water supply is not connected.• Connect water supply (see Connecting The Water Supply section).
• Ice storage bin is empty.• Ensure ice maker is turned on. When the first supply of ice is dropped into the bin, the dispenser should operate.
• Household water line valve is not open.• Open household water line valve. Allow sufficient time for the ice to be made. When ice is made, the dispenser should operate.
• Fresh Food door is not closed.• Ensure Fresh Food door is closed. (See Problem Section, Opening/Closing of Doors/Drawers)
• Ice dispensing paddle has been held in for more than four to five minutes.• Motor is overloaded. Motor overload protector will reset in approximately three minutes. Ice can then be dispensed.
Ice dispenser is jammed.• Ice has melted and frozen around auger due to infrequent use, temperature fluctuations, and/or power outages.• Remove ice bin, thaw, and empty the contents. Clean bin, wipe dry, and replace in proper position. When new ice is made, dispenser should operate.
• Ice cubes are frozen together.• Use the dispenser often so that cubes do not freeze together.
• Ice cubes are smaller than normal.• The ice & water filter cartridge could be clogged. Replace the filter cartridge. Dispensing system operates best at 30-100 psi water pressure. Well water pressures should fall within this range.
Light is not on.• Light bulb is burned out or LED light is damaged.• See Replacing Light Bulbs or LED lights in Care and Cleaning section.
• Mo electric current is reaching refrigerator.• See Problem section, Running Your Refrigerator.
• Control system has disabled lights because one or both doors were left open too long.• Close and reopen door(s) to enable lights.
Interior is dirty. Odors.• Interior needs to be cleaned.• See Care & Cleaning Tips.
• Food with strong odors is stored in refrigerator.• Cover food tightly. Turn on air filtration system. Air filter may need to be changed more frequently if foods with strong odors are routinely stored in refrigerator.
Door(s) will not close.• Refrigerator is not level. It rocks on the floor when moved slightly.• Ensure floor is level and solid, and can adequately support the refrigerator. Contact a carpenter to correct a sagging or sloping floor.
Drawers are difficult to move.• Food is touching shelf on top of drawer.• Keep less food in drawer.
• Drawer is overloaded• Remove or redistribute food.
Compressor does not run.• Cooling system is turned Off.• Turn cooling system On. See Controls Section for location of cooling system On/Off button.
• Refrigerator is in defrost cycle.• This is normal for a fully automatic defrost refrigerator. The defrost cycle occurs periodically, lasting about 30 minutes.
• Plug at wall outlet is disconnected.• Ensure plug is tightly pushed into outlet.
• House fuse is blown or a tripped circuit breaker.• Check/replace fuse with a 15amptime-delayfuse. Reset circuit breaker.
• Power outage.• Check house lights. Call local Electric Company.
• Electronic control system keeps the refrigerator at a constant temperature.• This is normal. Refrigerator goes on and off to keep temperature constant.
Refrigerator runs too much or too long.• Room or outside weather is hot.• It’s normal for the refrigerator to work longer under these conditions.
• Refrigerator has recently been disconnected for a period of time.• It takes 8-12 hours for the refrigerator to cool down completely.
• Automatic ice maker is operating.• Ice maker operation causes refrigerator to run slightly more.
• Doors are opened too frequently or too long.• Warm air entering the refrigerator causes it to run more. Open doors less often.
• Refrigerator/freezer door may be slightly open.• Ensure refrigerator is level. Keep food and containers from blocking door. See Problem section, Opening/ Closing of Doors/Drawers.
• Freezer control is set too cold (control found in fresh food section).• Set freezer control to warmer setting until refrigerator temperature is satisfactory. Allow 24 hours for temperature to stabilize.
• Fresh food/freezer gasket is dirty, worn, cracked, or poorly fitted.• Clean or change gasket. Leaks in door seal will cause refrigerator to run longer in order to maintain desired temperatures.
• This model is provided with a high-efficiency, variable-speed compressor.• It is normal for the compressor to run for long periods of time.
Digital temperature displays are flashing.• Electronic control system has detected a performance problem.• Call your Electrolux service representative, who can interpret any messages or number codes flashing on the digital displays.
Freezer temperature too cold. Refrigerator temperature is satisfactory.• Freezer control is set too cold.• Set freezer control to a warmer setting. Allow 24 hours for temperature to stabilize.
• Ice maker is on.• It is normal for the freezer compartment to over cool while automatic ice maker is on.
Refrigerator temperature too cold. Freezer temperature is satisfactory.• Refrigerator control is set too cold.• Set refrigerator control to a warmer setting. Allow 24 hours for temperature to stabilize.
Food stored in drawers freezes.• Refrigerator control is set too cold.• See solution above.
Food stored in Meat Keeper freezes (select models).• Meat Keeper temperature control is set too cold.• Adjust Meat Keeper temperature control to a warmer setting. Meat should be stored at a temperature just below the freezing point for maximum fresh storage time. It is normal for ice crystals to form due to the moisture content of meat.
Freezer/Refrigerator temperature is too warm.• Doors are opened too frequently or too long.• Warm air enters the refrigerator whenever the door is opened. Open the door less often.
• Door is slightly open.• See Problem section, Opening/Closing of Doors/Drawers.
Freezer temperature is too warm. Refrigerator temperature is satisfactory.• Freezer control is set too warm.• Set freezer control to a colder setting. Allow 24 hours for temperature to stabilize.
Refrigerator temperature is too warm. Freezer temperature is satisfactory.• Refrigerator control is set too warm.• Set refrigerator control to a colder setting. Allow 24 hours for temperature to stabilize.
Temperature in the Cool Zone Drawer™ or Perfect Temp™• Temperature control is set too warm.• Adjust temperature control to a colder setting.
Drawer is too warm (select models).
Dispenser will not dispense water.• Water supply is not connected.• Connect water supply (see Connecting The Water Supply section).
• Household water line valve is not open.• Open household water line valve. See Problem section Ice Maker Is Not Making Ice.
• Ice & water filter cartridge is clogged.• Replace filter cartridge being sure to remove protective caps.
Water has an odd taste and/or odor.• Water has been in the tank for a period of time.• Draw and discard 10-12 glasses of water to freshen the supply and completely rinse out the tank.
• Unit not properly connected to cold water line.• Connect unit to cold water line that supplies water to the kitchen faucet.
• Tubing used in the household water supply and installation may affect water taste and odor.• For best results, use copper tubing for water connections.
• Water has a high mineral content.• Contact water treatment plant for help in checking water supply source.
Water pressure is extremely low.• Cut-off and cut-on pressures are too low (well systems only).• Have someone turn up the cut-off and cut-on pressure on the water pump system (well systems only).
• Reverse osmosis system is in regenerative phase.• It is normal for a reverse osmosis system to be below 20 psi during the regenerative phase.
Moisture collects on inside of refrigerator walls.• Weather is hot and humid.• The rate of frost buildup and internal sweating increases.
• Door is slightly open.• See Problem section, Opening/Closing of Doors/Drawers.
• Door is opened too often or too long.• Open door less often to alto/ internal temperature to stabilize.
• Open containers.• Keep containers covered.
Water collects on bottom side of drawer cover.• Vegetables contain and give off moisture.• Moisture on the bottom side of the cover is not unusual.
• Move humidity control (select models) to lower setting.
Moisture collects in bottom of drawer.• Washed vegetables and fruit drain while in the drawer.• Dry items before putting them in the drawer. Water collecting in bottom of drawer is normal.
• Fruits and vegetables are kept past their prime.• Routinely clean out old fruits and vegetables especially if they begin to break down.
Moisture collects on outside of refrigerator or between doors.• Weather is humid.• This is normal in humid weather. When humidity is lower, the moisture should disappear.
• Door is slightly open, causing cold air from inside refrigerator to meet warm air from outside.• See Problem section, Opening/Closing of Doors/ Drawers.