Estate Refrigerator Troubleshooting

The troubleshooting system table will help you find the cause of the problem. Symptoms are specified in the first column, possible causes – in the second one, and solutions – in the third one. This table can help you do some repair on your own.

Your refrigerator will not operateIs the power supply cord unplugged?Plug into a grounded 3 prong outlet.
Has a household fuse or circuit breaker tripped?Replace the fuse or reset the circuit breaker
Is the refrigerator or freezer control turned to the OFF position?See “Using the Controls.”
Is the refrigerator defrosting?Recheck to see whether the refrigerator is operating in 30 minutes. Your refrigerator will regularly run an automatic defrost cycle.
Is the refrigerator not cooling?For models with digital controls, turn the unit OFF then ON again to reset. See “Using the Controls.” If this does not correct the problem, call for service.
The lights do not workIs the power supply cord unplugged?Plug into a grounded 3 prong outlet.
Is a light bulb loose in the socket or burned out?See “Changing the Light Bulbs.”
There is water in the defrost drain panIs the refrigerator defrosting?The water will evaporate. It is normal for water to drip into the defrost pan.
Is it more humid than normal?When it is humid, expect that the water in the defrost pan will take longer to evaporate.
The motor seems to run too muchIs the room temperature hotter than normal?The motor will run longer under warm conditions. At normal room temperatures, expect your motor to run about 40% to 80% of the time. Under warmer conditions, it will run even more.
Has a large amount of food just been added to the refrigerator?Adding a large amount of food warms the refrigerator. The motor normally will run longer to cool the refrigerator back down.
Are the doors opened often?The motor will run longer when this occurs. Conserve energy by getting all items out at one time, keeping food organized, and closing the door as soon as possible.
Are the controls not set correctly for the surrounding conditions?See “Using the Controls.”
Are the doors not closed completely?Close the doors firmly. If they do not close completely, see “The doors will not close completely” later in this section.
Are the condenser coils dirty?This prevents air transfer and makes the motor work harder. Clean the condenser coils. See “Cleaning.”
Are the door gaskets not sealed all the way around?Contact a technician or other qualified person
The refrigerator seems to make too much noiseThe sounds may be normal for your refrigerator. See “Normal Sounds.”
The ice maker is not producing ice or not enough iceHas the ice maker just been installed?Wait 72 hours for full ice production to begin. Once your refrigerator is cooled, the ice maker should produce 70 to 120 cubes every 24 hours.
Is the freezer temperature cold enough to produce ice?Wait 24 hours after ice maker hookup for ice production. See “Using the Controls.”
Is the ice maker wire shutoff arm in the OFF (arm up) position (on some models)?Lower the wire shutoff arm to the ON (arm down) position. See “Ice Maker and Storage Bin.”
Is the ice maker switch in the OFF (right) position (on some models)?Move ice maker switch to the ON (left) position. See “Ice Maker and Storage Bin.”
Is the water line shutoff valve to the refrigerator turned on?Turn on the water valve. See “Water Supply Connection.”
Does the ice maker mold have water in it or has no ice been produced?Make sure your refrigerator has been connected to a water supply and the supply shutoff valve is turned on. See “Water Supply Connection.”
Is an ice cube jammed in the ice maker ejector arm?For models with a standard ice storage bin, remove the ice from the ejector arm with a plastic utensil. For models with an ice storage bin on the freezer door, access the ice maker by depressing the ice sensor door on the upper left side of the freezer interior. While depressing the sensor door, lift the ice maker service door and remove the ice from the ejector with a plastic utensil. See “Ice Maker and Storage Bin.”
Has a large amount of ice just been removed?Allow 24 hours for ice maker to produce more ice.
Are the controls set correctly?See “Using the Controls.”
Is there a water filter installed on the refrigerator?The filter may be clogged or installed incorrectly. Check the filter installation instructions to ensure that the filter was installed correctly and is not clogged. If installation or clogging is not a problem, call a technician or other qualified person.
Is a reverse osmosis water filtration system connected to your cold water supply?See “Water Supply Requirements.”
Off-taste, odor or gray color in the iceAre the plumbing connections new, causing discolored or off-flavored ice?Discard the first few batches of ice.
Have the ice cubes been stored too long?Throw old ice away and make a new supply.
Does the freezer and ice storage bin need to be cleaned?See “Cleaning” or “Ice Maker and Storage Bin.”
Has food in the freezer or refrigerator been wrapped properly?Use airtight, moisture-proof packaging to help prevent odor transfer to stored food.
Does the water contain minerals (such as sulfur)?A filter may need to be installed to remove the minerals.
Is there a water filter installed on the refrigerator?Gray or dark discoloration in ice indicates that the water filtration system needs additional flushing. Run additional water through the water dispenser to flush the water filtration system more thoroughly (at least 2 to 3 gal. [8 to 12 L] or 6 to 7 minutes initially). Discard discolored ice.
The ice dispenser will not operate properlyIs the freezer door closed completely?Push the door firmly closed. If it will not close all the way, see “The doors will not close completely” later in this section.
Is the ice storage bin installed correctly?For models with a standard ice storage bin, push the ice storage bin in all the way. For models with an ice storage bin on the freezer door, the bin should sit level. Remove and replace the bin in the door making sure it is properly aligned and snapped securely into place. See “Ice Maker and Storage Bin.”
Has the wrong ice been added to the bin?Use only cubes produced by the current ice maker. If other cubes have been added, remove all cubes and check to see that none have become stuck in the delivery chute.
Has the ice frozen in the ice storage bin?Shake the ice storage bin to separate cubes. If cubes do not separate, empty bin and wait 24 hours for ice to restock.
Has the ice melted around the auger (metal spiral) in the ice storage bin?Dump the ice cubes and clean the ice storage bin completely. Allow 24 hours for the ice maker to restock. Do not try to remove the melted ice with a sharp object. You could damage the ice storage bin.
Is ice stuck in the delivery chute?Clear the ice from the delivery chute with a plastic utensil. Do not use anything sharp to remove the ice. You could cause damage.
Is the ice dispenser stalling while dispensing “crushed” ice?Stop dispensing ice. Change the ice button from “crushed” to “cubed.” Depress the ice dispenser arm using a sturdy glass. If cubed ice dispenses correctly, depress the button for “crushed” ice and begin dispensing again. See “Water and Ice Dispensers.”
Is there ice in the storage bin?See “The ice maker is not producing ice” earlier in this section.
Has the dispenser arm been held in too long?Release dispenser arm. Ice will stop dispensing when the arm is held in too long. Wait 3 minutes for dispenser motor to reset before using again. It is best to take large amounts of ice directly from the ice storage bin, not through the dispenser.
Ice storage bin difficult to removeIs the ice storage bin difficult to remove (on some models)?For models with an ice storage bin located on the freezer door, select “cubed” ice. Using a sturdy glass, quickly depress and release the ice dispenser arm. Open the freezer door, depress the release button on the ice storage bin and lift upward. See “Ice Maker and Storage Bin.”
The water dispenser will not operate properlyHas the water system not filled?The water system needs to be filled the first time it is used. Use a sturdy container to depress the water dispenser bar until the water begins to flow. Flush the water system by dispensing and discarding 2 to 3 gal. (8 to 12 L) of water. Cleaning the system will take approximately 6 to 7 minutes and will help clear air from the line. Additional flushing may be required in some households. See “Water and Ice Dispensers.”
Is the water shutoff valve not turned on or the water line connected at the source?Make sure the water shutoff valve is turned on and the water source is connected to the refrigerator. See “Water Supply Connection.”
Is the water shutoff valve clogged or incorrectly installed?See “Water Supply Connection.” If clogging or installation is not a problem, call for service or contact a plumber.
Is there a kink in the home water source line?If you find or suspect a kink in the water line, contact a licensed, qualified plumber.
Is there a water filter installed on the refrigerator? The filter may be clogged or incorrectly installed. First, check the filter installation instructions to ensure that the filter was installed correctly and is not clogged. If installation or clogging is not a problem, call for service.
Is a reverse osmosis water filtration system connected to your cold water supply?See “Water Supply Requirements.”
Water or ice is leaking from the dispenserIs the glass not being held under the ice dispenser long enough, causing the ice to spill? Hold the container under the ice chute for 2 to 3 seconds after releasing the dispenser lever. Water or ice may continue to dispense during this time.
Is an ice cube stuck in the chute and holding the trap door open?Remove the cube.
Is there a water filter installed on the refrigerator?The water filtration system may have air in the lines, causing water to drip. Additional flushing may help clear air from the lines. Normal dispenser use should flush air from the lines within 24 to 72 hours.
Water flow from the dispenser decreases noticeablyIs there a water filter installed on the refrigerator?The filter may be full or incorrectly installed. Remove the water filter cartridge. See “Water Filtration System.” Operate the dispenser. If the water flow increases noticeably, replace the filter.
The dispenser water is not cool enoughHas the refrigerator been newly installed?Allow 24 hours for the refrigerator to cool completely.
Has a large amount of water been recently dispensed?Allow 24 hours for the water to cool completely.
Has water not been recently dispensed?The first glass of water may not be cool. Discard the first glass of water.
The divider between the two compartments is warmThe warmth is probably due to normal operation of the automatic exterior moisture control. If still concerned, call for service.
Temperature is too warmAre the air vents blocked in either compartment?This prevents the movement of cold air from the freezer to the refrigerator. Remove any objects from in front of the air vents. See “Ensuring Proper Air Circulation” for the location of air vents.
Are the door(s) opened often?The refrigerator will warm when this occurs. Keep the refrigerator cool by getting all items out at one time, keeping food organized, and closing the door as soon as possible.
Has a large amount of food just been added to the refrigerator or freezer?Adding a large amount of food warms the refrigerator. It can take several hours for the refrigerator to return to the normal temperature.
Are the controls set correctly for the surrounding conditions?See “Using the Controls.”
Is the refrigerator not cooling?For models with digital controls, turn the unit OFF then ON again to reset. See “Using the Controls.” If this does not correct the problem, call for service.
There is interior moisture buildupAre the air vents blocked in the refrigerator?Remove any objects from in front of the air vents. See “Ensuring Proper Air Circulation” for the location of air vents.
Are the doors opened often?Avoid humidity buildup by getting all items out at one time, keeping food organized, and closing the door as soon as possible.
Is the room humid?It is normal for moisture to build up inside the refrigerator when the room air is humid.
Is the food packaged correctly?Check that all food is securely wrapped. Wipe off damp food containers before placing in the refrigerator.
Are the controls set correctly for the surrounding conditions?See “Using the Controls.”
Was a self-defrost cycle completed?It is normal for droplets to form after the refrigerator self-defrosts.
The doors will not close completelyAre food packages blocking the door open?Rearrange containers so that they fit more tightly and take up less space.
Is the ice storage bin out of position?For models with an interior ice storage bin, push the ice storage bin in all the way. If the ice storage bin does not go in all the way, it may not be put in straight. Pull it out and try again. For models with an ice storage bin located on the freezer door, the bin should sit level. To remove the bin, press the release button on the right side of the bin and lift straight up. Replace the bin in the door making sure it is properly aligned and snapped securely into place. See “Ice Maker and Storage Bin.”
Are the pans, shelves, bins, or baskets out of position?Put the crisper cover and all pans, shelves, bins, and baskets back into their correct positions. See the “Convertible Vegetable/Meat Drawer, Crisper and Covers” section for more information.
Are the gaskets sticking?Clean gaskets according to the directions in the “Cleaning” section.
Does the refrigerator wobble or seem unstable?Level the refrigerator. See “Door Closing.”
Were the doors removed during product installation and not properly replaced?Remove and replace the doors according to the instructions in the “Door Removal” section, or call a qualified service technician.
The doors are difficult to openAre the gaskets dirty or sticky?Clean gaskets according to the directions in the “Cleaning” section.