Inglis Refrigerator Troubleshooting

Has your refrigerator stopped working well and there are no codes on the screen? You can use the troubleshooting table. Match the symptoms against those described in the table and find out what’s wrong and how to fix it.

ProblemWhat To Do
Your refrigerator will not operate
Is the power supply cord unplugged?Plug into a grounded 3 prong outlet.
Has a household fuse or circuit breaker tripped?Replace the fuse or reset the circuit.
Is the Refrigerator Control turned to the OFF position?See the “Setting the Control(s)” section.
Is the refrigerator defrosting?Recheck to see if the refrigerator is operating in 30 minutes. Your refrigerator will regularly run an automatic defrost cycle.
The lights do not work
Is the power supply cord unplugged?Plug into a grounded 3 prong outlet.
Is a light bulb loose in the socket?Turn the refrigerator control to OFF. Disconnect the refrigerator from the electrical supply. Gently remove the bulb and reinsert. Then reconnect the refrigerator to the electrical supply and reset the refrigerator control.
Has a light bulb burned out?Replace with an appliance bulb of the same wattage, size, and shape. See the “Changing the Light Bulb(s)” section.
There is water in the defrost drain pan
Is the refrigerator defrosting?The water will evaporate. It is normal for water to drip into the defrost pan.
Is it more humid than normal?Expect that the water in the defrost pan will take longer to evaporate. This is normal when it is hot or humid.
The motor seems to run too much
Is the room temperature hotter than normal?Expect the motor to run longer under warm conditions. At normal room temperatures, expect your motor to run about 40% to 80% of the time. Under warmer conditions, expect it to run even more of the time.
Has a large amount of food just been added to the refrigerator?Adding a large amount of food warms the refrigerator. It is normal for the motor to run longer in order to cool the refrigerator back down. See the “Refrigerator Features” section.
Are the doors opened often?Expect the motor to run longer when this occurs. In order to conserve energy, try to get everything you need out of the refrigerator at once, keep food organized so it is easy to find, and close the door as soon as the food is removed.
Is the control set correctly for the surrounding conditions?See the “Setting the Control(s)” section.
Are the doors closed completely?ush the doors firmly shut. If they will not shut all the way, see “The doors will not close completely” later in this section.
Are the condenser coils dirty?This prevents air transfer and makes the motor work harder. Clean the condenser coils. See the “Cleaning Your Refrigerator” section.
The refrigerator seems to make too much noiseThe sounds may be normal for your refrigerator. See the “Understanding Sounds You May Hear” section.
The ice maker is not producing ice
Is the freezer temperature cold enough to produce ice?Wait 24 hours after hook-up for ice production. See the “Setting the Control(s)” section.
Is the wire shut-off arm in the OFF (arm up) position?Lower the wire shut-off arm to the ON (arm down) position. See the “Ice Maker” section.
Is the water line shut-off valve to the refrigerator turned on?Turn on the water valve. See the “Connecting the Refrigerator to a Water Source” section.
Is an ice cube jammed in the ejector arm?Remove the ice from the ejector arm with a plastic utensil. See the “Ice Maker” section.
Does the ice maker mold have water in it or has no ice been produced?Check to see if your refrigerator has been connected to your home water supply and the supply shut-off valve is turned on. See the “Connecting the Refrigerator to a Water Source” section.
The ice maker is producing too little ice
Has the ice maker just been installed?Wait 72 hours for full ice production to begin. Once your refrigerator is cooled down, the ice maker should begin producing 70-120 cubes every 24 hours.
Has a large amount of ice just been removed?Allow 24 hours for ice maker to produce more ice.
Is the control set correctly?See the “Setting the Control(s)” section.
Is the water shut-off valve turned completely on?Turn valve on fully. See the “Connecting the Refrigerator to a Water Source” section.
Is there a water filter installed on the refrigerator?This filter may be clogged or installed incorrectly. First, check the filter installation instructions to ensure that the filter was installed correctly and is not clogged. If installation or clogging is not a problem, call a technician or other qualified person.
Off-taste, odor or grey color in the ice
Are the plumbing connections new, causing discolored or off-flavored ice?Discard the first few batches of ice.
Have the ice cubes been stored for too long?Throw old ice away and make a new supply.
Has food in the refrigerator been wrapped properly?See the “Refrigerator Features” section.
Do the freezer and ice bin need to be cleaned?See the “Cleaning Your Refrigerator” section.
Does the water contain minerals (such as sulfur)?A filter may need to be installed to remove the minerals.
Is there a water filter installed on the refrigerator?Grey or dark discoloration in ice indicates that the water filtration system needs additional flushing. Run additional water through the water dispenser to flush the water filtration system more thoroughly at least 2 to 3 gallons (8 to12 L) or 6 to 7 minutes initially. Discard discolored ice.
The water dispenser will not operate properly
Has the water system not filled?The water system needs to be filled the first time it is used. Use a sturdy container to depress the water dispenser bar until the water begins to flow. Flush the water system by dispensing and discarding 2 to 3 gallons (8 to 12 L) of water. Cleaning the system will take approximately 6 to 7 minutes and will help clear air from the line. Additional flushing may be required in some households. See the “Water Dispenser” section.
Is the water shut-off valve not turned on or the water line connected at the source?Check to be sure the water shut-off valve is turned on and the water source is connected to the refrigerator. See the “Connecting the Refrigerator to a Water Source” section for directions.
Is the water shut-off valve clogged or incorrectly installed?See the “Connecting the Refrigerator to a Water Source” section. If clogging or installation is not a problem, call for service or contact a plumber.
Is there a kink in the home water source line?If you find or suspect a kink in the water line, call for service.
Is there a water filter installed on the refrigerator?The filter may be clogged or incorrectly installed. First, check the filter installation instructions to ensure that the filter was installed correctly and is not clogged. If installation or clogging is not a problem, call for service.
Water leaking from the dispenser
Is the glass not being held under the water dispenser long enough, causing water to drip?Hold the container under the water dispenser two to three seconds after releasing the dispenser lever. Water may continue to dispense during this time.
Is there a water filter installed on the refrigerator?The water filtration system may have air in the lines, causing water to drip. Additional flushing may help clear air from the lines. Normal dispenser use should flush air from the lines within 24 to 72 hours.
The dispenser water is not cool enough
the refrigerator been newly installed?Has Allow 24 hours for the refrigerator to cool completely.
Has a large amount of water been recently dispensed?Allow 24 hours for the water to cool completely.
Has water not been recently dispensed?The first glass of water may not be cool. Discard the first glass of water.
Water flow from the dispenser decreases noticeably
Is there a water filter installed on the refrigerator?The filter may be full or incorrectly installed. Depending on your model, remove the water filter cartridge (see the “Interior Water Filtration System” section.) Operate the dispenser. If the water flow increases noticeably, your filter is full and needs to be replaced.
The divider between the two compartments is warmThe warmth is probably due to normal operation of the automatic exterior moisture control. If still concerned, call for service.
Temperature is too warm
Are the air vents blocked in either compartment?This prevents the movement of cold air from the freezer to the refrigerator. Remove any objects from in front of the air vents. See the “Ensuring Proper Air Circulation” section for the location of air vents.
Are the door(s) opened often?Be aware that the refrigerator will warm when this occurs. In order to keep the refrigerator cool, try to get everything you need out of the refrigerator at once, keep food organized so it is easy to find, and close the door as soon as the food is removed.
Has a large amount of food just been added to the refrigerator or freezer?Adding a large amount of food warms the refrigerator. It can take several hours for the refrigerator to return to the normal temperature.
Are the controls set correctly for the surrounding conditions?See the “Setting the Controls” section
There is interior moisture build-up
Are the air vents blocked in the refrigerator?Remove any objects from in front of the air vents. See the “Ensuring Proper Air Circulation” section for the location of air vents.
Are the door(s) opened often?To avoid humidity build-up, try to get everything you need out of the refrigerator at once, keep food organized so it is easy to find, and close the door as soon as the food is removed. (When the door is opened, humidity from the room air enters the refrigerator. The more often the door is opened, the faster humidity builds up, especially when the room itself is very humid.)
Is the room humid?It is normal for moisture to build up inside the refrigerator when the room air is humid.
Is the food packaged correctly?Check that all food is securely wrapped. Wipe off damp food containers before placing in the refrigerator.
Are the controls set correctly for the surrounding conditions?See the “Setting the Controls” section.
Was a self-defrost cycle completed?It is normal for droplets to form on the back wall after the refrigerator self-defrosts.
The doors are difficult to open
Are the gaskets dirty or sticky?Clean gaskets and the surface that they touch. Rub a thin coat of paraffin wax on the gaskets following cleaning.
The doors will not close completely
Are food packages blocking the door open?Rearrange containers so that they fit more tightly and take up less space.
Is the ice bin out of position?Push the ice bin in all the way
Are the crisper cover, pans, shelves, bins, or baskets out of position?Put the crisper cover and all pans, shelves, bins, and baskets back into their correct positions. See the “Refrigerator Features” section for more information.
Are the gaskets sticking?Clean gaskets and the surface that they touch. Rub a thin coat of paraffin wax on the gaskets following cleaning.
Does the refrigerator wobble or seem unstable?Level the refrigerator. See the “Door Closing and Alignment” section.
Were the doors removed during product installation and not properly replaced?Remove and replace the doors according to the “Refrigerator Doors: Removing, Reversing (optional) and Replacing” section, or call a qualified service technician.