Jenn-Air refrigerator troubleshooting

Jenn-Air is an American brand of household appliances, owned by Whirlpool Corporation.

Jenn-Air company was founded in the 1947 by Lewis Jenn in Indianapolis, Indiana (United States) as a manufacturer of ventilation equipment for use in various commercial and industrial premises. Later the company expanded its product line and started the production of microwaves, refrigerators, dishwashers, as well as small appliances such as blenders and mixers. In the 1982, Jenn-Air was purchased by a large company Maytag, which in turn was acquired by Whirlpool in the 2006. There is a table of Jenn Air refrigerator troubleshooting system below.

Jenn-Air KSCS25MSMS01 refrigerator troubleshooting

ProblemPossible cause/solutions
Odor in refrigerator• Interior needs cleaning.
Noisy operation• Refrigerator not level.
• Weak floor.
Refrigerator cabinet vibrates• Refrigerator not level.
• Weak floor.
Refrigerator light not working• Bulb burned out.
• No power at outlet
Appliance will not run• Temperature control turned to OFF.
• Line cord not plugged in.
• No power to electrical outlet.
• House fuse blown.
Appliance runs long• Prolonged door openings.
• Control set too cold.
• Condenser needs cleaning.
Moisture collects inside• Too many door openings.
• Hot, humid weather increases condensation.
Moisture collects on outside surface• Hot, humid weather increases condensation. As humidity decreases, moisture will disappear.
• Control improperly set.
Interior too hot/too cold• Control improperly set.
• Temperature is being checked with a faulty thermometer.

Jenn-Air JUR248LBCX0 refrigerator troubleshooting

SymptomPossible causesCorrective action
Unit does not runNo power to unitCheck for power at outlet. Check fuse box/circuit breaker for blown fuse or tripped breaker. Replace or reset.
Faulty power cordCheck with test light at unit; if no circuit and current is indicated at outlet, replace or repair.
Low voltageCheck input voltage for proper voltage. Take appropriate action to correct voltage supply problem.
Faulty compressorCheck compressor motor windings for opens/shorts. Perform compressor diagnostic test Replace if necessary.
Refrigerator section too warmExcessive door openingConsumer education
Overloading of shelvesConsumer education
Warm or hot foods placed in cabinetConsumer education
Cold control set too warmSet control to colder setting.
Poor door sealLevel cabinet. Adjust hinges. Replace gasket.
Refrigerator airflowCheck auto damper is opening by removing grille. With door open, damper should open. Replace if faulty.
Interior light remains onCheck switch. Replace if necessary.
Faulty condenser fan or evaporator fanCheck fan and wiring. Replace if necessary.
Faulty compressorReplace compressor.
Refrigerator section too coldRefrigerator temperature control set too coldAdjust refrigerator temperature control.
Refrigerator airflow not properly adjustedCheck air flow.
Freezer and refrigerator sections tooTemperature controls set too warmReset temperature controls.
warmPoor door sealLevel cabinet. Adjust hinges. Replace gasket.
Dirty condenser or obstructed grilleCheck condenser and grille. Clean.
Faulty controlTest control. Replace if failed.
Refrigerant shortage or restrictionCheck for leak or restriction. Repair, evacuate and recharge system.
Freezer section too coldFreezer temp control set too coldAdjust freezer temperature control.
Faulty controlTest control. Replace if failed.
Unit runs continuouslyTemperature control set too coldAdjust temperature control.
Dirty condenser or obstructed grilleCheck condenser and grille. Clean.
Poor door sealLevel cabinet. Adjust hinges. Replace gasket.
Interior light remains onCheck switch. Replace if necessary.
Faulty condenser fan or evaporator fanCheck fan and wiring. Replace if necessary.
Faulty controlTest control. Replace if failed.
Refrigerant shortage or restrictionCheck for leak or restriction. Repair, evacuate and recharge system.
Refrigerant overchargeCheck for overcharge. Evacuate and recharge system.
Air in systemCheck for low side leak. Repair, evacuate and recharge system.
Noisy operationLoose flooring or floor not firmRepair floor or brace floor.
Cabinet not levelLevel cabinet.
Tubing in contact with cabinet, other tubing, or other metalAdjust tubing.
Drip pan vibratingAdjust drain pan.
Fan hitting another partEnsure fan properly aligned and all attaching hardware and brackets are tight and not worn. Tighten or replace.
Worn fan motor bearingsCheck motor for loss of lubricant or worn bearings. Replace if necessary.
Compressor mounting grommets worn or missing. Mounting hardware loose or missingTighten hardware. Replace grommets if necessary.
Free or loose parts causing or allowing noise during operationInspect unit for parts that may have worked free or loose or missing screws. Repair as required.
Frost or ice on evaporatorDefrost thermostat faultyCheck defrost thermostat. Replace if failed.
Evaporator fan faultyCheck fan motor. Replace if failed.
Defrost heater remains openCheck defrost heater continuity. Replace if failed.
Defrost control faultyCheck control and replace if failed.
Open wire or connectorCheck wiring and connections. Repair as necessary.
Refrigerant shortage or restrictionCheck for leak or restriction. Repair, evacuate and recharge system.
Supply voltage out of specificationCheck input voltage. Correct any supply problems.
Faulty fan motorCheck fan motor. Replace if failed.
Restricted air flowCheck condenser and grille for dirt. Clean.
Refrigerant shortage or restrictionCheck for leak or restriction. Repair, evacuate and recharge system.

Jenn-Air JS48FWDWDA refrigerator troubleshooting

ProblemPossible causesWhat to do
Freezer control and lights are on, but compressor Is not operatingRefrigerator is in defrost mode.Normal operation.
Wait 40 minutes to see if refrigerator restarts.
Temperature-controlled drawers are too warmControl settings are too low.See to adjust controls.
Freezer controls are set too low.See to adjust controls.
Drawer is improperly positioned.See to verify drawer positioning.
Refrigerator does not operateRefrigerator is not plugged in.Plug in refrigerator.
Touch temperature controls are set toSee to adjust controls.
Fuse is blown, or circuit breaker needs to be reset.Replace any blown fuses.
Check circuit breaker and reset, if necessary.
Power outage has occurred.Call local power company listing to report outage.
Refrigerator still won’t operateRefrigerator is malfunctioning.Unplug refrigerator and transfer food to another refrigerator. If another refrigerator is not available, place dry ice in freezer section to preserve food. Warranty does not cover food loss.
Contact service for assistance.
Food temperature is too coldCondenser coils are dirty.Clean according
Refrigerator or freezer controls are set too high.See to adjust controls.
Food is too close to upper left air inlet.Relocate food.
Food temperature is too warmDoor is not closing properly.Refrigerator is not level. See for details on how to level your refrigerator.
Check gaskets for proper seal. Clean, if necessary, according
Check for internal obstructions that are keeping door from closing properly (j.e. improperly closed drawers, ice buckets, oversized or improperly stored containers, etc.)
Controls need to be adjusted.See to adjust controls.
Condenser coils are dirty.Clean according
Rear air grille is blocked.Check the positioning of food items in refrigerator to make sure grille is not blocked. Rear air grilles are located under crisper drawers.
Door has been opened frequently, or has been opened for long periods of time.Reduce time door is open. Organize food items efficiently to assure door is open for as short a time as possible.
Food has recently been added.Allow time for recently added food to reach refrigerator or freezer temperature.
Refrigerator has an odorOdor producing foods should be covered or wrapped.Clean according
The interior needs cleaning.
Water droplets form on outside of refrigeratorDoor gaskets are not sealing properly.Clean according
Humidity levels are high.Normal during times of high humidity.
Controls require adjustment.See to adjust controls.
Water droplets form on inside of refrigeratorHumidity levels are high or door has been been opened frequently.Reduce time door is open. Organize food items efficiently to assure door is open for as short a time as possible.
Door gaskets are not sealing properly.Clean according
Refrigerator or ice maker makes unfamiliar sounds or seems too loudNormal operation.
Temperature- controlled drawer and/or crisper drawer do not close freelyContents of drawer, or positioning of items in the surrounding compartment could be obstructing drawer.Reposition food items and containers to avoid interference with the drawers.
Drawer is not in proper position.See proper drawer placement.
Refrigerator is not level.See details on how to level your refrigerator.
Drawer channels are dirty.Clean drawer channels with warm, soapy water. Rinse and dry thoroughly.
Apply a thin layer of petroleum jelly to drawer channels.
Refrigerator runs too frequentlyDoors have been opened frequently or for long periods of time.Reduce time door is open. Organize food items efficiently to assure door is open for as short a time as possible.
Allow interior environment to adjust for period the door has been opened.
Humidity or temperature in surrounding area is high.Normal operation.
Food has recently been added.Allow time for recently added food to reach refrigerator or freezer temperature.
Refrigerator is exposed to heat by environment or by appliances nearby.Evaluate your refrigerator’s environment. Refrigerator may need to be moved to run more efficiently.
Condenser coils are dirty.Clean according
Controls need to be adjusted.See to adjust controls.
Door is not closing properly.Refrigerator is not level
Check for internal obstructions that are keeping door from closing properly [i.e. improperly closed drawers, ice buckets, oversized or improperly stored containers, etc.)
Door gaskets are not sealing properly.Cleaning according
No indicator lights are lit on dispenser controlFreezer door is not closed.Verify that freezer door is closed. Power is removed from the control when freezer door is opened.
Refrigerator is not plugged in.Plug in refrigerator.
Fuse is blown, or circuit breaker needs to be reset.Replace any blown fuses. Check circuit breakers for any tripped circuits.
Power outage has occurred.Call local power company listing to report outage.
Refrigerator is in Sabbath Mode (select models).See Sabbath Mode
Ice or water are not dispensed when pads are pressedFreezer door is not closed.Verify that freezer door is closed. Power is removed from the control when freezer door is opened.
Controls are in lock mode (select models).See Dispenser Lock
Water tank is filling.At initial use, there is an approximate one- to two- minute delay in dispensing while the internal water tank is filling.
Ice bin not installed properly.Reinstall ice bin
Ice maker has just been installed or a large amount of ice has been used.Wait 24 hours for ice production to begin or for ice maker to restock after emptied.
Water pressure is to low.Water pressure must be between 35 to 100 pounds per square inch to function properly. A minimum pressure of 35 pounds per square inch is recommended for refrigerators with water filters.
Water filter is clogged or needs to be changed.Change water filter
Ice maker is not producing enough ice or ice is malformedIce maker has just been installed or a large amount of ice has been used.Wait 24 hours for ice production to begin or for ice maker to restock after emptied.
Water pressure is too low.Low water pressure can cause valve to leak. Water pressure must be between 35 to 100 pounds per square inch to function properly. A minimum pressure of 35 pounds per square inch is recommended for refrigerators with water filters.
Water filter is clogged or needs to be changed.Change water filter
Ice maker is not producing iceIce maker arm is up.Confirm ice maker arm is down. See Automatic Ice Maker
Household water supply is not reaching water valve.See Connecting the Water Supply
Copper tubing has kinks.Turn off water supply and remove kinks.
If kinks cannot be removed, replace tubing.
Water pressure is too low.Water pressure must be between 35 to 100 pounds per square inch to function property. A minimum pressure of 35 pounds per square inch is recommended for refrigerators with water filters.
Check freezer temperature.See Temperature Controls. Freezer must be between 0° to 2° F (-18° to - 17° C) to produce ice.
Ice bin is not installed properly.See Ice Storage Bin
Improper water valve was installed.See Connecting the Water Supply. Self-piercing and V' saddle valves cause low water pressure and may clog the line over time. The manufacturer is not responsible for property damage due to improper installation or water connection.
Water filter indicator light is redWater filter needs to be replaced.If filter is not available, replace with bypass filter. See Water Filter
Filter indicator sensor needs to be reset.See Filter Status Indicator Light
Ice forms in inlet tube to ice makerWater pressure is too low.Water pressure must be between 35 to 100 pounds per square inch to function property.
A minimum pressure of 35 pounds per square inch is recommended for refrigerators with water filters.
Saddle valve not open completely.Open saddle valve completely.
Freezer temperature is too high.See Temperature Controls. Freezer temperature should be between 0° to 2° F C-18° to -17° C).
Refrigerator is leaking waterPlastic tubing was used to complete water connection.The manufacturer recommends using copper tubing for installation. Plastic is less durable and can cause leakage. The manufacturer is not responsible for property damage due to improper installation or water connection.
Improper water valve was installed.See Connecting the Water Supply. Self- piercing and V saddle valves cause low water pressure and may clog the line over time. The manufacturer is not responsible for property damage due to improper installation or water connection.
Water flow is slower than normalWater pressure is too low.Water pressure must be between 35 to 100 pounds per square inch to function properly. A minimum pressure of 35 pounds per square inch is recommended for refrigerators with water filters.
Saddle valve not open completely.Open saddle valve completely.
Improper saddle valve was installed.See Connecting the Water Supply. Self- piercing and V saddle valves cause low water pressure and may clog the line over time. The manufacturer is not responsible for property damage due to improper installation or water connection.
Copper tubing has kinks.Turn off water supply and remove kinks. If kinks cannot be removed, replace tubing.
Water filter is clogged or needs to be changed.Change water filter
Water valve not opened completely.Open water valve completely and check for leaks. The minimum flow at dispenser is approximately 10 fluid ounces in nine seconds with a new filter in place or approximately 10 fluid ounces in five seconds without a filter.
Dispenser water is not coldRefrigerator has been recently installed.Allow approximately 12 hours for water in holding tank to chill.
Water supply in holding tank has been depleted.
Water appears cloudyAir or air bubbles in water.This is normal when first using the dispenser and will disappear with use.
Particles in water and/or ice cubes.Carbon dust from water filter cartridge.Initial water ejected through cartridge may contain harmless carbon dust flushed from cartridge. Will disappear after the first few uses.
Concentrations of minerals in water will form particles when water becomes frozen and melts.Particles are not harmful and naturally occur in water supplies.