LG Fridge Freezer Troubleshooting

LG LSR100 Fridge Freezer Troubleshooting

Problem Cause
The refrigerator does not operateIs there a power failure Is it 230 - 240V
Inefficient coolingIs the temperature control in the refrigerator compartment turned to the "warm"mode?
Is there any direct sunshine or heaters near by?
Have you put some heated goods directly into the refrigerator?
Have you stored too much food?
Have you frequently opened the door of the refrigerator?
Is the door closed properly?
Have you kept an appropriate distance between the refrigerator and the wall?
Is there any blockage in the air suction inlets of the refrigerator and freezing compartment?
Food stored in the refrigerator becomes frozen Is the temperature control in the refrigerator compartment turned to the "cold" mode?
Have you stored moist food that can easily be frozen in front of the cooling air inlet in the shelf?
Too much noiseIs it the normal sound when the refrigerator starts to work or turn off the power?
Is the back of refrigerator too close to the wall
Is there anything fallen down near the refrigerator?
Is there any other things placed on top of the refrigerator

LG GMJ916NSHV Fridge Freezer Troubleshooting

Problem Cause
When you hear “Tak”or “Took" soundThis is the sound of various parts expanding/contracting or various control devices operating depending on the temperature change within the refrigerator.
When you hear “Deureureuk~","Dulkuk"or “Woong"soundThis is the compressor or fan operationg when the operation of the refrigerator is starting or ending. This is the same phenomenon of the sound generated when starting or turning off the engine of a car.
When you hear “Kureureuk" sound of water flowingThis is the sound of refrigerator changing the condition in the freezer/refrigerator. When the liquid changes to gas, you will hear the sound of water flowing and when gas changes to liquid, you will hear the “Kureureuk" sound.
When you hear the sound of wind such as “Shoo-'" or “Shik" right after you chose the doorThis is the sound generated when the internal pressure is temporarily lowered when the warm air entered through the refrigerator or freezer is rapidly cooled.
When you hear a vibrating soundIf the refrigerator is installed on wooden floor or wooden wall, or if the refrigerator is not leveled properly, the sound can be loud from the vibration.
When you hear a loud sound after installing the product for the first timeWhen you operate the refrigerator for the first time, the refrigerator will operate at high speed to cool fast and the sound can seem louder. When the internal temperature falls below a certain level, the noise will subside.
When the door is slightly opened after closing the foorDepending on the force or speed of closing the refrigerator or freezer door, the door can open slightly and then close again.
Be careful not to close the door too hard.
When there is icing or dew drops formed on the inner or outer side of the refrigeratorWhen warm external air flows into the cool inner surface of the refrigerator, icing /dew drops can be formed. Especially, this will happen more easily when you open and close the refrigerator door more frequently.
Also if the humidity of the installed location is high or during the rainy season or a rainy day. Condensation can form on the outer side of the refrigerator. This is a natural phenomenon thar occurs during the humid weather. Wipe the condensation with a dry cloth.
When the front side of the refrigerator is warmHeat pipes are installed around the front part of the refrigerator and on the divider of the freezer and refrigerator to prevent condensation from forming. The refrigerator may feel warmer after the installation or during summer, this is not a malfunction and is a normal occurance.

LG GSJ961NSBV Fridge Freezer Troubleshooting

Problem Cause Solution
Fridge-Freezer does not operate• Power plug may be unplugged from the electric outlet.Plug it in securely.
• House fuse has blown or circuit breaker has tripped.Check and/or replace fuse and reset circuit breaker.
• Power cut.Check house lights.
Fridge or Freezer Compartment Temperature too warm• Temperature control not set on proper position.
• Appliance is placed close to heat source.
• Warm weather-frequent door openings.
• Door left open for a long time.
• Package holding door open or blocking air duct in freezer compartment.
Vibration or Rattling or Abnormal Noise• The floor on which the fridge-freezer is installed may be uneven or the fridge-freezer may be unstable.Make it even by rotating the leveling screw.
• Unnecessary objects placed in the back side of the fridge-freezer.
Frost or Ice Crystals on frozen Food• Door may have been left ajar or package holding door open.
• Too frequent or too long door openings.
• Frost within package is normal.
Moisture forms on Cabinet Surface• This phenomenon is likely to occur in a wet space. Wipe it with a dry towel.
Moisture collects inside• Too frequent or too long door openings.
• In humid weather, air carries moisture into fridge when doors are opened.
Fridge has odor• Foods with strong odors should be tightly covered or wrapped.
• Check for spoiled food.
• Interior needs cleaning.
Door not closing properly• Food package is keeping door open.Move packages that keep door from closing.
• Fridge-freezer is not level.Adjust the leveling screws.
• The floor on which the fridge-freezer is installed may be uneven or the fridge-freezer may be unstable.Slightly raise the front side with the leveling screw.
Interior light does not work• No power at outlet.
• Light lamp needs replacing.

LG GSX961NSAZ Fridge Freezer Troubleshooting

SymptomsReasonSolution
There is no refrigeration or freezing.Is the power turned off?• Press the power button on the control panel to turn it on.
Is there a power interruption?• Check the power of other appliances.
If the power plug unplugged from the outlet?• Plug the power plug in the outlet properly.
There is poor refrigeration or freezing.Is the fridge or freezer temperature set to its warmest setting?• Set the fridge or freezer temperature to 'Medium'.
Is the appliance in direct sunlight, or is it near a heat generating object such as cooking oven or heater?• Check the installation area and reinstall it away from heat generating objects.
Did you store hot food without cooling it first?• Cool the hot food first before putting it inside the fridge or freezer.
Did you put in too much food?• Maintain an appropriate space between food.
Are the appliance doors completely closed?• Completely close the door and make sure that stored food is not obstructing in the door.
Is there enough space around the appliance?• Adjust the installation position to make enough space around the appliance.
The appliance contains a bad smell.Is the fridge or freezer temperature set to ’Warm'?• Set the fridge or freezer temperature to 'Medium'.
Did you put in food with a strong smell?• Store foods with strong smells in a sealed containers.
Vegetables or fruit may have spoiled in the drawer?• Throw away rotten vegetables and clean the vegetable drawer. Do not store vegetables too long in the vegetable drawer.
The inside lamp in the appliance does not turn on.Does the inside lamp in the appliance turn off?• It is hard for customers to replace the inside lamp in the appliance as they are not serviceable. If the inside lamp does not turn on, please contact an LG Electronics customer information centre.
Is tho appliance loaning forward?• Adjust the front feet to raise the front side slightly.
The appliance door is not closed tightly.Were the shelves properly assembled?• Refit the shelves if needed.
Did you close the door with excessive force?• If you apply too much force or speed when closing the door, it may remain briefly open before closing. Make sure that you do not slam the door closed. Close without force.
It is difficult to open the appliance door.Did you open the door right after you closed it?• If you try to open the appliance door within 1 minute after you closed it, you may have difficulties because of the pressure inside the appliance. Try to open the appliance door again in a few minutes so that the internal pressure stabilizes.
Did you store hot food without cooling it first?• Cool the hot food first before putting it inside the fridge or freezer.
There is condensation inside the appliance or on the bottom of the vegetable drawer cover.Did you leave the appliance door open?• Although the condensation will disappear soon after you close the appliance door, you can wipe it with a dry cloth.
Do you open and close the appliance door too frequently?• Condensation can form due to the temperature difference from the outside. Wipe out the dampness with a dry cloth.
Did you put warm or moist food inside without sealing it in a container?• Store food in a covered or sealed container.
Frosts has formed in the freezer.Doors may not be closed properly?• Check if the food item inside the appliance is blocking the door and make sure that the door is tightly closed.
Did you store hot food without cooling it first?• Cool the hot food first before putting it inside the fridge or freezer.
Frosts has formed in the freezer.Is the air entry or exit of the freezer blocked?• Make sure that air entry or exit is not blocked so that the air can circulate inside.
Is the freezer overfilled?• Maintain an appropriate space between items.
Frost or condensation has formed inside or outside the appliance.Did you open and close the appliance door frequently or is the appliance door improperly closed?• Frosts or condensation can form if the outside air penetrates inside the appliance.
Is the installation environment humid?• Condensation can appear on the exterior of the appliance if the installation area is too humid or on a humid day such as a rainy day. Wipe off any moisture with a dry cloth.
The appliance is noisy and generates abnormal sounds.Is the appliance installed on a weak floor or improperly leveled?• Install the appliance on a solid and flat area.
Does the rear of the appliance touch the wall?• Adjust the installation position to allow enough clearance around the appliance.
Are objects scattered behind the appliance?• Remove the scattered objects from behind the appliance.
Is there an object on top of the appliance?• Remove the object on top of the appliance.
The side or front of the appliance is warm.There are anti condensation pipes fitted to these areas of the appliance to reduce condensation forming from around the door area.• The heat releasing pipe to prevent condensation is installed on the front and side of the appliance. You may feel it particularly hot right after the appliance is installed or during the summer. You can be assured that this is not a problem and is quite normal.
There is water inside or outside of the appliance.Is there water leakage around the appliance?• Check if the water has leaked from a sink or another place.
Is there water on the bottom of the appliance?• Check if the water is from the thawed frozen food or a broken or dropped container.

LG GBB59PZRZS Fridge Freezer Troubleshooting

SymptomsReasonSolution
Clicking noisesThe defrost control will click when the automatic defrost cycle begins and ends. The thermostat control (or appliance control on some models) will also click when cycling on and off.• Normal Operation
Rattling nosiesRattling noises may come from the flow of appliance, the water line on the back of the unit (for plumbed models only), or items stored on top of or around the appliance.• Normal Operation
Appliance is not resting evenly on the floor.• Floor is weak or uneven or leveling legs need to be adjusted.
Appliance with linear compressor was moved while operating.• Normal operation. If the compressor does not stop rattling after 3 minutes, turn the power to the appliance off and then on again.
Whooshing nosiesEvaporator fan motor is circulating air through the fridge and freezer compartments.• Normal Operation
Air is being forced over the condenser by the condenser fan.• Normal Operation
Gurgling nosiesAppliance flowing through the cooling system• Normal Operation
Popping nosiesContraction and expansion of the inside walls due to changes in temperature.• Normal Operation
VibratingIf the side or back of the appliance is touching a cabinet or wall, some of the normal vibrations may make an audible sound.• To eliminate the noise, make sure that the sides and back do not make any contact with any wall or cabinet.

LG GML936NSHV Fridge Freezer Troubleshooting

ProblemPossible CausesSolutions
Fridge and Freezer section are not cooling.The fridge display control is set to OFF (some models).Cancel the OFF mode so that the unit commences operation.
May be in Display mode.
Fridge is in the defrost cycle.During the defrost cycle, the temperature of each compartment may rise slightly. Wait 40 minutes to confirm the proper temperature has been restored once the defrost cycle has completed.
Fridge was recently installed.It may take up to 24 hours for each compartment to reach the desired temperature.
Fridge was recently relocated.If the fridge was stored for a long period of time or moved on its side, it is necessary for the fridge to stand upright for 24 hours before connecting it to power.
Cooling System runs too much.Fridge is replacing an older model.Modem fridges require more operating time but use less energy due to more efficient technology.
Fridge was recently plugged in or power restored.The fridge will take up to 24 hours to cool completely.
Door opened often or a large amount of food / hot food was added.Adding food and opening the door warms the fridge, requiring the compressor to run longer in order to cool the fridge back down. In order to conserve energy, try to get everything you need out of the fridge at once, keep food organized so it is easy to find, and close the door as soon as the food is removed.
Doors are not closed completely.Firmly push the doors shut. If they will not shut all the way.
Fridge is installed in a hot location.The compressor will run longer under warm conditions. At normal room temperatures 21 °C expect your compressor to run about 40% to 80% of the time. Under warmer conditions, expect it to run even more often. The fridge should not be operated above 43°C.
Condenser / back cover is clogged.Use a vacuum cleaner with an attachment to clean the condenser cover and vents. Do not remove the panel covering the condenser coil area. Disconnect the mains before cleaning.
Interior moisture buildup.Doors are opened often or for long periods of time.When the doors are opened often or for long periods of time, warm, humid air enters the compartment. This raises the temperature and moisture level within the compartment. To lessen the effect, reduce the frequency and duration of door openings.
Doors not closed correctly.
Weather is humid.Humid weather allows additional moisture to enter the compartments when the doors are opened leading to condensation or frost. Maintaining a reasonable level of humidity in the home will help to control the amount of moisture that can enter the compartments.
Defrost cycle recently completed.During the defrost cycle, the temperature of each compartment may be raised slightly and condensation may form on the back wall. Wait 40 minutes and confirm that the proper temperature has been restored once the defrost cycle has completed.
Food is not packaged correctly.Food stored uncovered or unwrapped, and damp containers can lead to moisture accumulation within each compartment. Wipe all containers dry and store food in sealed packaging to prevent condensation and frost.
Food is freezing in the fridge compartment.Food with high water content was placed near an air vent.Rearrange items with high water content away from air vents.
Fridge temperature control is set incorrectly.If the temperature is too cold, adjust the control one increment at a time and wait for the temperature to stabilize.
Fridge is installed in a cold location.When the fridge is operated in temperatures below 5°C, food can freeze in the fridge compartment. The fridge should not be operated in temperature below 13°C.
Frost or ice crystals form on frozen food (outside of package).Door is opened frequently or for long periods of time.When the doors are opened often or for long periods of time, warm, humid air enters the compartment. This raises the temperature and moisture level within the compartment. Increased moisture will lead to frost and condensation.
To lessen the effect, reduce the frequency and duration of door openings.
Door is not closing properly.
Fridge or Freezer section is too cold.Incorrect temperature control settings.If the temperature is too cold, adjust the control one increment at a time and wait for the temperature to stabilize.
Pulsating or High-Pitched SoundYour fridge is designed to run more efficiently to keep your food items at the desired temperature. The high efficiency compressor may cause your new fridge to run longer than your old one, but it is still more energy efficient than previous models. While the fridge is running, it is normal to hear a pulsating or high-pitched sound.Normal Operation
Doors will not close correctly or pop open.Food packages are blocking the door open.Rearrange food containers to clear the door and door shelves.
Ice bin, crisper cover, pans, shelves, door bins, or baskets are out of position.Push bins all the way in and put crisper cover, pans, shelves and baskets into their correct positions.
The doors were removed during product installation and not properly replaced.Remove and replace the doors according to the Removing and Replacing Fridge Handles and Doors section.
Fridge is not leveled properly.
Doors are difficult to open.The gaskets are dirty or sticky.Clean the gaskets and the surfaces that they touch. Rub a thin coat of appliance polish or kitchen wax on the gaskets after cleaning.
Door was recently closed.When you open the door, warmer air enters the fridge. As the warm air cools, it can create a vacuum. If the door is hard to open, wait one minute to allow the air pressure to equalize, then see if it opens more easily.
Fridge wobbles or seems unstable.Leveling legs are not adjusted properly.
Floor is not level.It may be necessary to add shims under the leveling legs or rollers to complete installation.
Lights do not work.LED interior lighting failure.The fridge compartment lamp is LED interior lighting, and service should be performed by a qualified technician.
Fridge has an unusual odor.The Pure N Fresh filter may need to be set to the POWER setting or replaced.Set the Pure N Fresh filter to the POWER setting. If the odor does not go away within 24 hours, the filter may need to be replaced.
The interior of the fridge is covered with dust or soot.The fridge is located near a fire source, such as a fireplace, chimney or candle.Make sure that the fridge is not located near a fire source, such as a fireplace, chimney, heater or candle.

LG GB6140PZQV Fridge Freezer Troubleshooting

Problem Cause Solution
Refrigerator compressor does not run.Refrigerator control is off.Set refrigerator control.
Refrigerator is in defrost cycle.This is normal for a fully automatic defrosting refrigerator. The defrost cycle occurs periodically.
Plug at wall outlet is disconnected.Make sure plug is tightly pushed into outlet.
Power outage. Check house lights.Call local electric company.
Refrigerator runs too much or too longRefrigerator is larger than the previous one you owned.This is normal. Larger, more efficient units run longer in these conditions.
Room or outside weather is hot.It is normal for the refrigerator to work longer under these conditions.
Refrigerator has recently been disconnected for a period of time.It takes some hours for the refrigerator to cool down completely.
Large amounts of warm or hot food may have been stored recently.Warm food will cause the refrigerator to run longer until the desired temperature is reached.
Doors are opened too frequently or too long.Warm air entering the refrigerator causes it to run longer. Open the door less often.
Refrigerator or freezer door may be slightly open.Make sure the refrigerator is level. Keep food and containers from blocking door.
Refrigerator control is set too cold.Set the refrigerator control to a warmer setting until the refrigerator temperature is satisfactory.
Refrigerator or freezer gasket is dirty, worn, cracked, or poorly fitted.Clean or change gasket. Leaks in the door seal will cause refrigerator to run longer in order to maintain desired temperatures.
Thermostat is keeping the refrigerator at a constant temperature.This is normal. Refrigerator goes on and off to keep the temperature constant.
Refrigerator compressor does not run.Thermostat is keeping the refrigerator at a constant temperature.This is normal. The refrigerator goes on and off to keep the temperature constant.
Temperature in the freezer is too cold but the refrigerator temperature is satisfactory.Freezer control is set too coldSet the freezer control to a warmer setting until the freezer temperature is satisfactory.
Temperature in the refrigerator is too cold and the freezer temperature is satisfactory.Refrigerator control is set too cold.Set the refrigerator control to a warmer setting
Food stored in drawers freezes.Refrigerator control is set too cold.
Meat stored in fresh meat drawer freezes.Meat should be stored at a temperature just below the freezing point of water (32’F, O’C) for maximum fresh storage time.It is normal for ice crystals to form due to the moisture content of meat.
Temperatures in the refrigerator or freezer are too warm.Freezer control is set too warm.Set the freezer or refrigerator control to a colder setting until the freezer or refrigerator temperature is satisfactory.
Refrigerator control is set too warm. Refrigerator control has some effect on freezer temperature.Set the freezer or refrigerator control to a colder setting until the freezer or refrigerator temperature is satisfactory.
Doors are opened too frequently or too long.Warm air enters the refrigerator/ freezer whenever the door is opened.
Open the door less often.
Door is slightly open.Close the door completely.
Large amounts of warm or hot food may have been stored recently.Wait until the refrigerator or freezer has a chance to reach its selected temperature.
Refrigerator has recently been disconnected for a period of time.A refrigerator requires some hours to cool down completely.
Temperature in the refrigerator is too warm but the freezer temperature is satisfactory.Refrigerator control is set too warm.Set the refrigerator control to a colder setting.
Louder sound levels when refrigerator is on.Today's refrigerators have increased storage capacity and maintain more even temperatures.It is normal for sound levels to be higher.
Louder sound levels when compressor comes on.Refrigerator operates at higher pressures during the start of the ON cycle.This is normal. The sound will level off as the refrigerator continues to run.
Vibrating or rattling noise.Floor is uneven or weak.Be sure floor is level and solid and can adequately support refrigerator.
Refrigerator rocks on the floor when it is moved slightly.
Items placed on the top of the refrigerator are vibrating.Remove items.
Dishes are vibrating on the shelves in the refrigerator.It is normal for dishes to vibrate slightly. Move dishes slightly.
Make sure refrigerator is level and firmly set on floor.
Refrigerator is touching wall or cabinets.Move refrigerator so that it does not touch the wall or refrigerator.
Moisture collects on the inside walls of the refrigerator.The weather is hot and humid which increases the rate of frost buildup and internal sweating.This is normal.
Door is slightly open.
Door is opened too often or too long.Open the door less often.
Moisture forms on the outside of the refrigerator or between doors.Weather is humid.This is normal in humid weather.
When humidity is lower, the moisture should disappear.
Door is slightly open, causing cold air from the inside the refrigerator to meet warm air from the outside.This time, close the door completely.