Samsung Fridge Freezer Troubleshooting

Samsung RS51K5 Fridge Freezer Troubleshooting

SymptomPossible causesSolution
Fridge/freezer does not operate. Fridge/freezer temperature is warm.• Power cord is not plugged in properly.• Properly plug in the power cord.
• Temperature control is not set correctly.• Set the temperature lower.
• Refrigerator is located near a heat source or direct sunlight.• Keep the refrigerator away from direct sunlight or a heat source.
• Not enough clearance between refrigerator and sides/rear.• Make sure there are at least 5 cm from the rear and sides.
• Vacation mode is activated.• Deactivate vacation mode.
• The refrigerator is overloaded. Food is blocking the refrigerator vents.• Do not overload the refrigerator. Do not allow food to block ventilation.
Fridge/freezer is over-cooling.• Temperature control is not set correctly.• Set the temperature higher.
Interior wall is hot.• Refrigerator has heat-proof piping in the interior wall.• To prevent condensation from forming, the refrigerator has heat-proof piping in the front corners. If the ambient temperature rises, this equipment may not work effectively. This is not a system failure.
Refrigerator has odors.• Spoiled food.• Clean the refrigerator and remove any spoiled food.
• Food with strong odors.• Make sure strong smelling food is wrapped airtight.
Frost around the vents.• Food is blocking the vents.• Make sure no food blocks the refrigerator vents.
Frost on interior walls.• Door is not closed properly.• Make sure food does not block the door. Clean the door gasket.
Condensation forms on the interior walls.• If door is left open, moisture enters the refrigerator.• Remove the moisture and do not open the door for a long time.
• Food with high moisture content.• Make sure food is wrapped airtight.
Water flow is weaker than normal.• Water Pressure is too low.• Make sure the water pressure is between 20 to 120 psi.
Ice maker makes a buzzing sound.• The ice maker function is activated, but the water supply to the refrigerator has not been connected.• Press the Ice Maker off button.
Ice maker does not make ice.• Ice maker has just been installed.• You must wait for 12 hours until the refrigerator makes ice.
• Freezer temperature is too low.• Set the freezer temperature below -18 °C (or -20 °C in warm ambient air).
• Control Lock or Child Lock is activated.• Deactivate Control Lock or Child Lock.
• Ice maker is off.• Turn on the ice maker.

Samsung SRS582NLS Fridge Freezer Troubleshooting

PROBLEMSOLUTION
The refrigerator does not work at all or it does not chill sufficiently.• Check that the power plug is properly connected.
• Is the temperature control on the display panel set to the correct temperature? Try setting it to a lower temperature.
• Is the refrigerator in direct sunlight or located too near a heat source?
• Is the back of the refrigerator too close to the wall and therefore keeping air from circulating?
The food in the fridge is frozen.• Is the temperature control on the display panel set to the correct temperature? Try setting it to a warmer temperature.
• Is the temperature in the room very low?
• Did you store the food with a high water content in the coldest part of the fridge? Try moving those items into the body of the fridge instead of keeping them in the CoolSelect Duo™ drawer.
You hear unusual noises or sounds.• Check that the refrigerator is level and stable.
• Is the back of the refrigerator too close to the wall and therefore keeping air from circulating?
• Was anything dropped behind or under the refrigerator?
• A “ticking” sound is heard from inside the refrigerator. This is normal and occurs because various accessories are contracting or expanding in relation to the temperature of the refrigerator interior.
The front corners and sides of the appliance are hot and condensation is occurring.• Some heat is normal as anti-condensators are installed in the front corners of the refrigerator to prevent condensation.
• Is the refrigerator door ajar? Condensation can occur when you leave the door open for a long time.
Ice is not dispensing.• Did you wait for 12 hours after installation of the water supply line before making ice?
• Is the water line connected and the shut-off valve open?
• Did you manually stop the ice making function? Make sure Ice Type is set to Cubed or Crushed.
• Is there any ice blocked within the ice storage unit?
• Is the freezer temperature too warm? Try setting the freezer temperature lower.
You can hear water bubbling in the refrigerator.• This is normal. The bubbling comes from the refrigerant coolant liquid circulating through the refrigerator.
There is a bad smell in the refrigerator.• Has a food item spoiled?
• Make sure that strong smelling food (for example, fish) is wrapped so that it is airtight.
• Clean out your freezer periodically and throw away any spoiled or suspect food.
Frost forms on the walls of the freezer.• Is the air vent blocked? Remove any obstructions so air can circulate freely.
• Allow sufficient space between the foods stored for efficient air circulation.
• Is the freezer door dosed properly?
Water dispenser is not functioning.• Is the water line connected and the shut-off valve open?
• Has the water supply line tubing been crushed or kinked?
Make sure the tubing is free and clear of any obstruction.
• Is the water tank frozen because the refrigerator temperature is too low? Try selecting a warmer setting on the main display panel.

Samsung Fridge Freezer Troubleshooting

SymptomAction
Food in the fridge freezes.• Check if the temperature control is set to the lowest temperature. If so. change to a higher or the optimal temperature.
• This happens if the ambient temperature is too low. Set the temperature higher.
• Check if food containing a high portion of water is put in the coldest area of the fridge or near the cooling vent. If this happens, move the food to other shelves in the fridge.
Emits noises.• Make sure the refrigerator is installed on a stable, flat surface.
• Make sure the refrigerator has enough room from the rear and side walls or the cabinet.
• Make sure to keep the refrigerator from impurities or foreign objects inside or underneath.
• The refrigerator may produce a ticking sound from inside, which occurs when the various accessories contract or expand. This is not a system failure.
The front corners and sides become warm and form condensation.• To prevent condensation from forming, the refrigerator has heat-proof piping in the front corners. If the ambient temperature rises, this equipment may not work effectively. This is not a system failure.
• Make sure the door is closed properly. Condensation may form if you leave the door open for some time.
• Condensation may form on the exterior surface of the refrigerator if humid air comes into contact with the cool surface of the refrigerator.
The ice maker does not make ice.• You must wait for 12 hours until the refrigerator makes ice.
• Make sure the ice maker is not stopped while making ice.
• Make sure the water tank is filled with water.
• Check if the icemaker bucket contains ice clumps. In this case, empty the icemaker bucket and try again.
The water dispenser is not functioning.• Check if the water tank is frozen. If so. select a higher fridge temperature.
• Make sure the water tank is filled with water.
• Make sure the water tank is installed properly.
• Make sure the water filter is installed properly.
Produces a bubbling sound.• The refrigerator makes this sound during the cooling process, which is normal.
A bad smell comes from inside the refrigerator.• Check for any spoiled food. We recommend cleaning the refrigerator on a regular basis and remove any spoiled or suspect food items.
• Make sure strong smelling food is wrapped up airtight.
Frost forms on the interior walls.• Make sure no food blocks the vents of the refrigerator. It is also important to arrange food items evenly for ventilation.
• Make sure the door is closed properly.
Condensation forms on the interior walls or around vegetables.• This happens when food containing a high portion of water is stored uncovered, or the door has been left open for a while.
• Make sure food is covered or put in sealed containers.

Samsung RL60 Fridge Freezer Troubleshooting

PROBLEMSOLUTION
The appliance is not operating at all or the temperature is too high.• Check if the power plug is correctly connected.
• Is the temperature control on the front panel correctly set?
• Does sun shine on the appliance or are there any heat sources nearby?
• Is the back of the appliance too close to the wall?
The food in the refrigerator is frozen.• Is the temperature control on the front panel set to the coldest temperature?
• Is the surrounding temperature too low?
There are unusual noises.• Check if the appliance is installed on a stable and even floor.
• Is the back of the appliance too close to the wall?
• Have any foreign objects fallen behind or under the appliance?
• Is the noise coming from the compressor in the appliance?
• A ticking sound occurs when the various accessories contract or expand.
The front corners and sides of the appliance are warm and condensation starts to form.• Heat-proof pipes are installed in the front corners of the appliance to prevent condensation from forming.
When the surrounding temperature rises, this may not always be effective. However, this is not abnormal.
• In very humid weather, condensation may form on the outer surface of the appliance when the moisture in the air comes into contact with the cool surface of the appliance.
You can hear a liquid bubbling in the appliance.• This is the refrigerant, which cools the inside of the appliance.
There is a bad smell inside the appliance.• Is there any spoiled food inside of the refrigerator?
• Make sure that strong smelling food (for example, fish) is wrapped so that it is airtight.
• Clean out your refrigerator periodically and throw away any spoiled or suspect food.
There is a layer of frost on the appliances walls.• Are the air outlet vents blocked by food stored inside the refrigerator?
• Space the food out as much as possible to improve ventilation.
• Is the door fully closed?
Condensation forms on the inside wall of the appliance and around vegetables.• Food with a high water content is stored uncovered with a high humidity level or the door has been left open for a long time.
• Store the food with a cover or in sealed containers.

Samsung RB38M Fridge Freezer Troubleshooting

SymptomPossible causesSolution
Fridge/freezer does not operate.• Power cord is not plugged in properly.• Properly plug in the power cord.
• Temperature control is not set correctly.• Set the temperature lower.
• Refrigerator is located near a heat source or direct sunlight.• Keep the refrigerator away from direct sunlight or a heat source.
Fridge/freezer temperature is warm.• Not enough clearance between refrigerator and sides/rear.• We recommend that the gap between the refrigerator and nearby walls (or cabinets) is more than 50 mm.
• Vacation mode is activated.• Deactivate vacation mode.
• The refrigerator is overloaded. Food is blocking the refrigerator vents.• Do not overload the refrigerator. Do not allow food to block ventilation.
Fridge/freezer is over-cooling.• Temperature control is not set correctly.• Set the temperature higher.
Refrigerator has odors.• Spoiled food.• Clean the refrigerator and remove any spoiled food.
• Food with strong odors.• Make sure strong smelling food is wrapped airtight.
Frost around the vents.• Food is blocking the vents.• Make sure no food blocks the refrigerator vents.
Frost on interior walls.• Door is not closed properly.• Make sure food does not block the door. Clean the door gasket.
Fruits or vegetables are frozen.• Fruits or vegetables are stored in the Fresh/Chef Zone.• The Fresh/Chef Zone is only for meat/fish.
Condensation forms on the interior walls.• If door is left open, moisture enters the refrigerator.• Remove the moisture and do not open the door for a long time.
• Food with high moisture content.• Make sure food is wrapped airtight.