Thermador Refrigerator Troubleshooting

Thermador Bottom Freezer Refrigerator Troubleshooting

FaultPossible causeRemedial action
Appliance has no cooling capacity. The interior light does not function. The display does not come on.Power failure; the fuse has actuated; the mains plug is not in properly.Check that the power is on. The fuse must be switched on. Check that the mains plug is plugged in.
The refrigerating unit switches on more and more frequently and for longer.Appliance door opened frequently.Do not open the door unnecessarily.
Large quantities of fresh food placed in the appliance.Switch on Super function.
The ventilation openings are covered.Remove obstacles and dirt.
The temperature in the refrigerator or freezer compartment is too cold.Temperature has been set too low.Set a warmer temperature (see "Setting the temperature").
The interior light does not function.The bulb is defective.Change the bulb (see "Changing the bulb”).
The light switch is sticking.Check whether it can be moved.
The appliance is giving off odors.Strong-smelling foods have not been packed in airtight containers.Clean the appliance. Pack strong-smelling foods in airtight containers (see "Odors").
Ice maker does not appear to be running.The ice maker is not connected to the power supply.Call customer service.
The ice maker has no water supply.Ensure that the water supply line is connected properly.
The freezer compartment temperature is too high.Check temperature of the freezer compartment. If required, lower the temperature.
Small ice cubes over a prolonged period.Other domestic appliances which use water are in operation.Avoid using e.g. a dishwasher, washing machine or shower at the same time.
Water filter must be changed.Instructions for changing the water filter can be found in the enclosed installation instructions.
Wrong water pressure.Check water pressure. The water pressure must be between 25 and 120 p.s.i. (1.72-8.25 bar).
A wrong water valve has been installed.Self-tapping valves and 3/16 inch (4.76 mm) saddle valves reduce the water pressure and may eventually block the pipe.
The manufacturer is not liable for damage to property due to an incorrect installation or water connection.
Ice cubes have an unpleasant odor/flavor.Ice which is stored for a long time may absorb odors which impair their taste.Dispose of old ice cubes. Use the ice maker more frequently.
The ice cube container is dirty.Empty and wash out the ice cube container.
Unsealed packages in the freezer transfer odor/flavor particles to the ice cubes.Check whether the frozen food has been packed in airtight containers.
Clean the inside of the appliance.See section on "Odors”.
Ice maker is not producing any ice.The ice cube container is in the false position.Reinsert the container and slide it backwards to the end position (see section “Variable interior design").
The water pressure is too low.Check water pressure. The water pressure must be between 25 and 120 p.s.i. (1.72-8.25 bar).
The freezer compartment temperature is too high.Check temperature of the freezer compartment. If required, lower the temperature.
A wrong water valve has been installed.Self-tapping valves and 3/16 inch (4.76 mm) saddle valves reduce the water pressure and may eventually block the pipe.
The manufacturer is not liable for damage to property due to an incorrect installation or water connection.
The ice maker is not producing enough ice or the ice cubes are misshapen.The water pressure is too low.Check water pressure. The water pressure must be between 25 and 120 p.s.i. (1.72-8.25 bar).
The freezer compartment temperature is too low.Check temperature of the freezer compartment. If required increase the temperature.
Change the water filter.Instructions for changing the water filter can be found in the enclosed installation instructions.
Ice is forming in the supply hose to the ice maker.The water pressure is too low.Check water pressure. The water pressure must be between 25 and 120 p.s.i. (1.72-8.25 bar).
The freezer compartment temperature is too high.Check temperature of the freezer compartment. If required, lower the temperature.
Water is flowing out of the appliance.The water pipe in the appliance is defective.Call customer service immediately.
Close shut-off valve immediately.The water pressure is too low.The valve may leak if the water pressure is too low.
The water pressure must be between 25 and 120 p.s.i. (1.72-8.25 bar).
A wrong water valve has been installed.Self-tapping valves and 3/16 inch (4.76 mm) saddle valves reduce the water pressure and may eventually block the pipe.
The manufacturer is not liable for damage to property due to an incorrect installation or water connection.

Thermador T24IR Refrigerator Troubleshooting

FaultPossible causeRemedial action
Appliance has no cooling capacity. The interior light does not function. The display does not come on.Power failure; the fuse has actuated; the mains plug is not in properly.Check that the power is on. The fuse must be switched on. Check that the mains plug is plugged in.
The refrigerating unit switches on more and more frequently and for onger.Appliance door opened frequently.Do not open the door unnecessarily.
Large quantities of fresh food placed in the appliance.Switch on Super function.
The ventilation openings are covered.Remove obstacles and dirt.
The temperature in the refrigerator compartment is too cold.Temperature has been set too low.Set a warmer temperature (see “Setting the temperature”).
The interior light does not function.The bulb is defective.Change the bulb (see “Changing the bulb”).
The light switch is sticking.Check whether it can be moved.
The appliance is giving off odors.Strong-smelling foods have not been packed in airtight containers.Clean the appliance. Pack strong-smelling foods in airtight containers (see “Odors”).