U-Line Refrigerator Troubleshooting

Problem Potential CausesSuggested Remedy
The unit is not cold enough.Are you familiar with the factory temperature specifications for your unit?Many factors can cause these temperatures to vary; ambient temperature, application, amount of use (number of times and length of time the door or drawers or opened and closed), etc.
Is the door or drawers sealing properly?If the door or drawer is not sealed properly, it allows heat into the unit. U-Line’s warranty is 90 days for door or drawer adjustments.
Is the condenser clean?U-Line’s warranty does not cover cleaning the condenser.
Is the unit behind closed doors or the vent restricted?The front grille must be free of obstruction.
Is the unit in an application of heavy usage?Heavy usage or high ambient temperatures will cause a unit to frost up.
Did you try adjusting the temperature to a colder level?Adjust to a colder level. Be sure to allow 24 hours between temperature control adjustments.
Temperature is too cold. Check actual temperature versus set-point.
Did you try adjusting the temperature to a warmer level?Adjust to a warmer level. Be sure to allow 24 hours between temperature control adjustments.
The unit is frosting up.Is the door or drawers sealing properly?If the door or drawer is not sealing properly, it allows heat/humidity into the unit. U-Line’s warranty is 90 days for door or drawer adjustments.
Is the unit in an application of heavy usage?Heavy usage or high ambient temperatures will cause a unit to frost up.
Not CoolingCompressor overheatingVerify proper air flow through condenser. (Refer to Airflow/General information Section of this manual)
Compressor not operatingTest overload and relay, replace as needed.
Compressor operating - no coolingRefer to Refrigeration System Diagnosis Guide Section of this manual.
Evaporator fan not operating convect cool models onlyRefer to Convection Cooling Section of this manual, convect cool models only
Control set too coldRefer to Adjusting Air Temperature Section of this manual.
Frozen ProductReview logged error codes electronic control models onlyRefer to Fault System Diagnosis Guide Section of this manual, electronic control models only
Thermistor failure electronic control models onlyRefer to Thermistor Failure Section of this manual, electronic control models only
Frost buildupDoor ajar or restricted from clothing Inspect/Repair door closure, adjust as needed.
Display Not WorkingUnit placed in Sabbath mode electronic control models onlyRefer to Sabbath Mode Section of this manual, electronic control models only
Display unplugged electronic control models onlyVerify that both ends of the display wiring are firmly connected, electronic control models only
Display wiring broken or damaged electronic control models onlyPerform continuity test of wiring and replace as needed, electronic control models only
Internal Lights Not WorkingDoor switch misaligned or defectiveCheck light switch, wiring and actuator. Adjust as needed.
Door switch misaligned or defective electronic control models onlyRefer to Reed Switch Section of this manual, electronic control models only
NoisyRefrigeration tubing touching cabinetCarefully reposition tubing.
Fan blade obstruction (wiring, foam insulation, packaging material)Remove obstruction.
Ice Buildup In Drain Trough or Drain ProblemObstructed drain cup or tubeClear as needed, test flow.
Kinked condensate drain lineReroute condensate drain line and test flow.
Drain trough and cup misalignedTrough is slotted for adjustment. Loosen retainers and adjust as needed.