There are icebox issues, which are easy to fix for even inexperienced people, who haven’t repaired a thing in their lives. However, if there is a serious problem affecting the electric equipment, temperature control unit, compressor, Freon leak, you need professional help. To find out what exactly is wrong, please, refer to the troubleshooting table. There you can find solutions.
| PROBLEM | SOLUTION |
|---|---|
| The plug is not inserted into the socket correctly. | lnsert the plug into the socket securely |
| The fuse of the socket which your cooler/freezer is connected to or the main fuse have blown out | Check the fuse. |
| Ambient is very cold. | Do not install the cooler/freezer in places where the temperature falls below 10 C. |
| Door has been opened frequently. | Do not open and close the door of cooler/freezer frequently. |
| Ambient is very humid. | Do not install your cooler/freezer into highly humid places. |
| Food containing liquid is stored in open containers. | Do not store food with liquid content in open containers. |
| Door of the cooler/freezer is left ajar. | Close the door of the cooler/freezer. |
| Thermostat is set to a very cold level. | Set the thermostat to a suitable level. |
| Compressor is not running | Protective thermic of the compressor will blow out during sudden power failures or plug-out plug-ins as the refrigerant pressure in the cooling system of the cooler/freezer has not been balanced yet. The cooler/freezer will start running approximately after 6 minutes. Please call the service if the cooler/freezer does not startup at the end of this period. |
| The fridge is in defrost cycle. | This is normal for a full-automatically defrosting cooler/freezer. Defrosting cycle occurs periodically. |
| The cooler/freezer is not plugged into the socket. | Make sure that the plug is fit into the socket. |
| Temperature settings are not made correctly | Select the suitable temperature value. |
| There is a power outage. | Cooler/freezer returns to normal operation when the power restores. |
| The operation noise increases when the cooler/freezer is running. | The operating performance of the cooler/freezer may change due to the changes in the ambient temperature. It is normal and not a fault. |
| The cooler/freezer is running frequently or for a long time. | New product may be wider than the previous one. Larger cooler/freezers operate for a longer period of time. |
| The room temperature may be high. | It is normal that the product operates for longer periods in hot ambient. |
| The cooler/freezer might be plugged in recently or might be loaded with food. | When the cooler/freezer is plugged in or loaded with food recently, it will take longer for it to attain the set temperature. This is normal. |
| Large amounts of hot food might be put in the cooler/freezer recently. | Do not put hot food into the cooler/freezer. |
| Doors might be opened frequently or left ajar for a long time. | The warm air that has entered into the cooler/freezer causes the cooler/freezer to run for longer periods. Do not open the doors frequently. |
| Freezer or fridge compartment door might be left ajar. | Check if the doors are closed completely. |
| The cooler/freezer is adjusted to a very low temperature. | Adjust the cooler/ freezer temperature to a warmer degree and wait until the temperature is achieved. |
| Door seal of the fridge or freezer may be soiled, worn out, broken or not properly seated. | Clean or replace the seal. Damaged/broken seal causes the |
| cooler/freezer to run for a longer period of time in order to maintain the current Temperature. | |
| Freezer temperature is very low while the fridge temperature is sufficient. | The freezer temperature is adjusted to a very low value. Adjust the freezer temperature to a warmer degree and check. |
| Fridge temperature is very low while the freezer temperature is sufficient. | The fridge temperature is adjusted to a very low value. Adjust the fridge temperature to a warmer degree and check. |
| Food kept in the fridge compartment drawers is frozen | The fridge temperature is adjusted to a very high value. Adjust the fridge temperature to a lower value and check. |
| Temperature in the fridge or freezer is very high. | The fridge temperature is adjusted to a very high value. Fridge compartment temperature setting has an effect on the temperature of the freezer. Change the temperatures of the fridge or freezer and wait until the relevant compartments attain a sufficient temperature. |
| Doors are opened frequently or left ajar for a long time. Do not open the doors frequently. | |
| Door is ajar. Close the door completely. | |
| The cooler/freezer is plugged in or loaded with food recently. This is normal. When the cooler/freezer is plugged in or loaded with food recently, it will take longer for it to attain the set temperature. | |
| Large amounts of hot food might be put in the cooler/freezer recently. Do not put hot food into the cooler/freezer. | |
| Vibrations or noise. | The floor is not level or stable. If the cooler/freezer rocks when moved slowly, balance it by adjusting its feet. Also make sure that the floor is strong enough to carry the cooler/freezer, and level. |
| The items put onto the cooler/freezer may cause noise. Remove the items on top of the cooler/freezer. | |
| There are noises coming from the cooler/freezer like liquid flowing, spraying, etc. | Liquid and gas flows occur in accordance with the operating principles of your cooler/freezer. It is normal and not a fault. |
| Whistle comes from the cooler/freezer. | Fans are used in order to cool the cooler/freezer. It is normal and not a fault. |
| Condensation on the inner walls of cooler/freezer. | Hot and humid weather increases icing and condensation. It is normal and not a fault. |
| Doors are opened frequently or left ajar for a long time. Do not open the doors frequently. Close them if they are open. | |
| Door is ajar. Close the door completely | |
| Humidity occurs on the outside of the cooler/freezer or between the doors. | There might be humidity in the air; this is quite normal in humid weather. When the humidity is less, condensation will disappear. |
| Bad odour inside the cooler/freezer. | No regular cleaning is performed. Clean the inside of the cooler/freezer regularly with a sponge, lukewarm water or carbonate dissolved in water. |
| Some containers or package materials may cause the smell. Use a different container or different brand packaging material. | |
| Food is put into the cooler/freezer in uncovered containers. Keep the food in closed containers. Microorganisms spreading out from uncovered containers can cause unpleasant odours. | |
| Remove the foods that have expired best before dates and spoiled from the cooler/freezer. | |
| The door is not closing. | Food packages are preventing the door from closing. Replace the packages hat are obstructing the door. |
| The cooler/freezer is not completely even on the floor. Adjust the feet to balance the cooler/freezer. | |
| The floor is not level or strong. Make sure that the floor is level and capable to carry the cooler/freezer. | |
| Crispers are stuck. | The food is touching the ceiling of the drawer. Rearrange food in the drawer. |