An icebox is part of a refrigerator intended for freezing and storing food, as well as making ice cubes. When there is a problem in the unit, it stops doing its work properly. In the table below you can read the most common icebox problems, their causes and solutions. We advise you to check the troubleshooting system table before calling a maintenance service.
Hotpoint FF200TP freezer troubleshooting
| Malfunctions: | Possible causes / Solutions: |
|---|---|
| The display is completely switched off. | The plug has not been inserted into the electrical socket, or not far enough to make contact, or there is no power in the house. |
| The motor does not start. | The appliance comes with a motor protection control. |
| The display is on but it is dim. | Pull out and reverse the plug before putting it back in the socket. |
| The alarm sounds, a message appears on the display, the ALARM LED lights up and the refrigerator light flashes. | The refrigerator door has been open for more than two minutes. The buzzer stops when the door is closed or when the RESET ALARM button is pressed. |
| The alarm sounds, the ALARM LED lights up and a message appears on the display. | The temperature inside the freezer is too high. The freezer will maintain a temperature of around 0?C so that the food will not refreeze; allowing you to eat it within 24 hours or to refreeze it after it has been cooked. To switch off the buzzer, press the RESET ALARM button. Press again to delete the message on the display, switch off the ALARM LED and restore normal operation. |
| The alarm sounds, the ALARM LED flashes and a message appears on the display. | The temperature of the freezer is dangerously high: the food inside must not be eaten. The freezer will maintain a temperature of approximately 0?C. To switch off the buzzer, press the RESET ALARM button. Press again to delete the message on the display, switch off the ALARM LED and restore normal operation. |
| The refrigerator and the freezer do not cool well. | The doors do not close properly or the seals are damaged. |
| The doors are opened too frequently. | |
| The temperature that has been set is too high. | |
| The refrigerator or the freezer has been over-filled. | |
| The food inside the refrigerator is beginning to freeze. | The temperature that has been set is too low. |
| The motor runs continuously. | The SUPER FREEZE button has been pressed (rapid freezing): the yellow SUPER FREEZE light is on or flashing. |
| The door is not closed properly or is continuously opened. | |
| The outside ambient temperature is very high. | |
| The thickness of the frost exceeds 2-3 mm. | |
| The Aircooler fan does not rotate | The refrigerator door is open. |
| The Aircooler system is only activated automatically when it becomes necessary to restore perfect operational conditions inside the refrigerator compartment. | |
| The appliance makes a lot of noise. | The appliance has not been installed on a level surface. |
| The appliance has been installed between cabinets that vibrate and make noise. | |
| The internal refrigerant makes a slight noise even when the compressor is off. This is not a defect, it is normal. | |
| Early ending of functions | Electrical disturbance on the network or brief interruptions of the power supply |
| A message appears on the display (e.g. F01) | The water discharge hole is blocked. |
Hotpoint MZAA 1 (TK).1 freezer troubleshooting
| Malfunctions: | Possible causes / Solutions: |
|---|---|
| The green POWER indicator light does not illuminate. | The plug has not been inserted into the electrical socket, or not far enough to make contact, or there is no power in the house. |
| The indicator lights are on but the light is dim. | Pull out and reverse the plug before putting it back in the socket. |
| The ALARM indicator light remains illuminated constantly. | The door is not closed properly or has been open continuously. |
| The door has been opened too frequently. | |
| The TEMPERATURE ADJUSTMENT knob is not in the correct position. | |
| The motor runs continuously. | The door is not closed properly or is continuously opened. |
| The outside ambient temperature is very high. | |
| The thickness of the frost exceeds 2-3 mm. | |
| The appliance makes a lot of noise. | The appliance has not been installed on a level surface. |
| The appliance has been installed between cabinets that vibrate and make noise. | |
| The internal refrigerant makes a slight noise even when the compressor is off. This is not a defect, it is normal. | |
| Condensation on the inner walls of refrigerator | Hot and humid weather increases condensation. Doors might have been opened frequently or left ajar for a long time. Please make sure that the doors are completely closed. It is normal and not a fault. |
| Condensation on the outside of the refrigerator or between the doors | Humid weather increases condensation. When the humidity is less, condensation will disappear. It is normal and not a fault. |
| Bad odour inside the refrigerator | Inside of the refrigerator must be cleaned. Food must be kept in suitable containers and/or packaging. It is normal and not a fault. |
Hotpoint NRFAA50x Fridge Freezer Troubleshooting
| Problem | Solution |
|---|---|
| The internal light does not illuminate | • The plug has not been inserted into the electrical socket, or not far enough to make contact, or there is no power in the house |
| The refrigerator and the freezer do not cool well. | • The doors do not close properly or the seals are damaged. |
| • The doors are opened too frequently. | |
| • The TEMPERATURE ADJUSTMENT knob is not in the correct position | |
| • The refrigerator or the freezer have been over-filled. | |
| The food inside the refrigerator is beginning to freeze. | • The TEMPERATURE ADJUSTMENT knob is not in the correct position. |
| • The food is in contact with the back inside wall of the refrigerator | |
| The motor runs continuously. | • The door is not closed properly or is continuously opened. |
| • The outside ambient temperature is very high. | |
| • The thickness of the frost exceeds 2-3 mm | |
| The appliance makes a lot of noise. | • The appliance has not been installed on a level surface |
| • The appliance has been installed between cabinets that vibrate and make noise. | |
| • The internal refrigerant makes a slight noise even when the compressor is off. This is not a defect, it is normal. | |
| There is water at the bottom of the refrigerator. | • The water discharge hole is blocked |
| Excess moisture / Ice at rear of the Fridge | • Excess moisture / Ice will occur if the Larder door is opened for prolonged periods. This will disappear once the door is closed and the Larder allowed to defrost and drain the moisture away. |
| This is normal for cooling function of the Larder compartment, especially in summer period. | |
| Warm Fridge | • If room temperature is 16 C or lower, (for example the product is located in a garage or out building), for the refrigerator to operate correctly the “Fast Freeze switch" must be in the ‘ON’ position |
| The back wall of the refrigator unit is covered in frost or droplets of water | • This shows the appliance is operating normally. |
Hotpoint XUL8 T2Z XOV.1 Fridge Freezer Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| The appliance is not working | There may be an appliance power supply problem. | > Check if power cable plugged into a live socket with the proper voltage. |
| > Check if the protection devices and fuses of the electrical system in your home | ||
| There is water in the defrost pan | This is normal in hot, damp weather. The pan can even be half full. | > Make sure the appliance is level so that the water does not overflow. |
| The edges of the appliance cabinet, which come in contact with the door seal, are warm to the touch | This is not a defect. | This is normal in hot weather and when the compressor is running. |
| The light does not work | The light may need replacing. | > Make sure if the protection devices and fuses of the electrical system in your home work well. |
| The appliance may be in On/ Stand-by model. | > Check if the power cable is plugged into a live socket with the proper voltage. | |
| > In case the LEDs are broken the user must call the Service for exchange of the same type available only at our After-sales Service Centers or authorized dealers. | ||
| The motor seems to run too much | Motor running time depends on different things: number of door openings, amount of food stored, temperature of the room, setting of the temperature controls. | > Make sure that the appliance controls are correctly set. |
| > Check if there is not a large amount of food been added to the appliance. | ||
| > Check that the door is not opened too often. | ||
| > Check that the door close properly. |
Hotpoint FFU4DG X MTZ Fridge Freezer Troubleshooting
| Problem | Solution |
|---|---|
| The display is completely switched off | The plug has not been inserted into the electrical socket, or not far enough to make contact, or there is no power in the house |
| The motor does not start | The appliance comes with a motor protection control |
| The display is on but it is dim | Pull out and reverse the plug before putting it back in the socket |
| The alarm sounds and DOOR OPEN ALARM flashes on the display (flash the set temperature in the refrigerator). | The refrigerator door has been open for more than two minutes. The sound alert stops when the door is closed or when the appliance is switched off and on again |
| The alarm sounds and TEMPERATURE ALARM flashes on the display (“A1" is displayed instead of the FREEZER temperature). | The temperature inside the freezer is too high. The freezer will maintain a temperature of around 0°C so that the food will not refreeze, allowing you to eat it within 24 hours or to refreeze it after it has been cooked |
| To switch off the buzzer, open and close the appliance door or press the + and - freezer temperature adjustment buttons once. Press these buttons a second time to display the set value on the freezer display, switch off the TEMPERATURE ALARM LED and restore normal operation | |
| The alarm sounds and temperature alarm flashes on the display (“A2” is displayed instead of the FREEZER temperature) | The temperature of the freezer is dangerously high: the food inside must not be eaten. The freezer will maintain a temperature of approximately 0°C |
| To switch off the buzzer, open and close the appliance door or press the + and - freezer temperature adjustment buttons once. Press these buttons a second time to display the set value on the freezer display, switch off the TEMPERATURE ALARM LED and restore normal operation | |
| The refrigerator and the freezer do not cool well | The doors do not close properly or the seals are damaged. |
| The doors are opened too frequently. | |
| The temperature that has been set is too high | |
| The refrigerator or the freezer have been over-filled | |
| The food inside the refrigerator is beginning to freeze | The temperature that has been set is too low |
| The motor runs continuously | The QUICK FREEZE button has been pressed (rapid freezing): the yellow QUICK FREEZE light is on or flashing |
| The door is not closed properly or is continuously opened | |
| The outside ambient temperature is very high | |
| The appliance makes a lot of noise | The appliance has not been installed on a level surface |
| The appliance has been installed between cabinets that vibrate and make noise | The internal refrigerant makes a slight noise even when the compressor is off. This is not a defect, it is normal. |
| Early ending of functions | Electrical disturbance on the network or brief interruptions of the power supply. |
Hotpoint SXBHE925WD Fridge Freezer Troubleshooting
| Problem | Solution |
|---|---|
| The motor does not start | The appliance comes with a motor protection control |
| The refrigerator and the freezer do not cool well | The doors do not close properly or the seals are damaged. |
| The doors are opened too frequently. | |
| The refrigerator or the freezer have been over-filled. | |
| The food inside the refrigerator is beginning to freeze. | The temperature is not adjusted properly |
| The food is near the back inside wall of the refrigerator. | |
| The motor runs continuously. | The SUPER FREEZE button has been pressed |
| The door is not closed properly or is continuously opened. | |
| The outside ambient temperature is very high. | |
| The appliance makes a lot of noise | The appliance has not been installed on a level surface |
| The appliance has been installed between cabinets that vibrate and make noise | |
| The internal refrigerant makes a slight noise even when the compressor is off. This is not a defect, it is normal | |
| Any indicator lights do not illuminate | If the function 1 Care is not the plug has not been inserted into the electrical socket, or not far enough to make contact, or there is no power in the house |
| The indicator lights are on but the light is dim | Pull out and reverse the plug before putting it back in the socket |
| The alarm sounds | The refrigerator door has remained open for more than two minutes (the buzzer will stop sounding when you shut the door) or the correct switching-off procedure was not followed |
| The alarm sounds and the two blue indicator lights flash | The temperature in the freezer is too high. Check the quality of the food products and dispose if necessary |
| The alarm sounds and the two blue indicator and green one lights flash | The temperature in the freezer has reached a dangerous level. The food must be disposed immediately |