Kenmore Refrigerator troubleshooting: not working and not coolings Kenmore

Kenmore refrigerator troubleshooting

The brand Kenmore belongs to the chain store system Sears. This is a beautiful brand of household appliances from America. Refrigerators are also sold under this trademark. Below you will find Kenmore refrigerator troubleshooting table.

Kenmore model 253 refrigerator troubleshooting

Problem with…	Description of problem	Cause	Solution
Temperatures are too cold	Freezer temperature too cold. Refrigerator temperature is satisfactory.	• Freezer control is set too cold.	• Set freezer control to a warmer setting. Allow 24 hours for temperature to stabilize.
	Refrigerator temperature too cold. Freezer temperature is satisfactory.	• Refrigerator control is set too cold.	• Set refrigerator control to a warmer setting. Allow 24 hours for temperature to stabilize.
	Food stored in drawers freezes.	• Refrigerator control is set too cold.
	Food stored in Meat Keeper freezes (some models).	• Meat Keeper Temperature Control set too cold.	• Adjust Meat Keeper Temperature Control to a lower setting. (Meat should be stored at a temperature just below the freezing point for maximum fresh storage time. It is normal for ice crystals to form due to the moisture content of meat.)
Temperatures are too warm	Freezer/ Refrigerator temperature is too warm.	• Doors are opened too frequently or too long.	• Warm air enters the refrigerator whenever the door is opened. Open the door less often.
		• Door is slightly open.	• Clean condenser.
		• Condenser is dirty.
	Freezer temperature is too warm. Refrigerator temperature is satisfactory.	• Freezer control is set too warm.	• Set freezer control to a colder setting. Allow 24 hours for temperature to stabilize.
	Refrigerator temperature is too warm. Freezer temperature is satisfactory.	• Refrigerator control is set too warm.	• Set refrigerator control to a colder setting. Allow 24 hours for temperature to stabilize.
	Temperature in the Meat Keeper is too warm (some models).	• Meat Keeper Temperature Control is set too warm.	• Adjust Meat Keeper Temperature Control to a colder setting.
Running of refrigerator	Compressor does not run.	• Freezer control is set to "0*.	• Set freezer control.
		• Refrigerator is in defrost cycle.	• This is normal for a fully automatic defrost refrigerator. The defrost cycle occurs periodically, lasting about 30 minutes.
		• Plug at wall outlet is disconnected.	• Ensure plug is tightly pushed into outlet.
		• House fuse blown or tripped circuit breaker.	• Check/ replace fuse with a 15 amp time-delay fuse. Reset circuit breaker.
		• Power outage.	• Check house lights. Call local Electric Company.
	Refrigerator runs too much or too long.	• Room or outside weather is hot.	• It’s normal for the refrigerator to work longer under these conditions.
		• Refrigerator has recently been disconnected for a period of time.	• It takes 8-12 hours for the refrigerator to cool down completely.
		• Automatic ice maker is operating.	• Ice maker operation causes refrigerator to run slightly more.
		• Doors are opened too frequently or too long.	• Warm air entering the refrigerator causes it to run more. Open doors less often.
		• Refrigerator/ freezer door may be slightly open.	• Ensure refrigerator is level. Keep food and containers from blocking door.
		• Freezer control is set too cold (control found in refrigerator section).	• Set refrigerator control to warmer setting until refrigerator temperature is satisfactory. Allow 24 hours for temperature to stabilize.
		• Refrigerator/ freezer gasket is dirty, worn, cracked, or poorly fitted.	• Clean or change gasket. Leaks in door seal will cause refrigerator to run longer in order to maintain desired temperatures.
		• Condenser is dirty.	• Clean condenser.
	Compressor goes off and on frequently.	• Thermostat keeps the refrigerator at a constant temperature.	• This is normal. Refrigerator goes on and off to keep temperature constant.
Automatic ice maker	Ice maker is not making any ice.	• Ice maker wire signal arm is in the “up" or OFF position.	• Move wire signal arm to the “down” or ON position.
		• Household water line valve is not open.	• Turn on household water line valve.
		• Freezer is not cold enough.	• Turn off household water line valve. Remove valve. Ensure that valve is not a self-piercing saddle valve. Clean valve. Replace valve if necessary.
		• Saddle valve on cold water pipe is clogged or restricted by foreign material.	• If not, the ice & water filter cartridge is clogged or restricted by foreign material, and must be replaced.
		• Check to see if the water dispenser is dispensing water.
	Ice maker is not making enough ice.	• Ice maker is producing less ice than you expect.	• Ice maker should produce approximately 4-5 pounds of ice every 24 hours. Extra Ice should produce up to 8 pounds of ice every 24 hours.
		• Freezer is not cold enough.	• Turn on household water line valve.
		• Household water line valve is not completely open.	• If it is, replace the ice & water filter cartridge.
		• Check to see if water dispenser is dispensing slower than normal.
	Ice maker will not stop making ice.	• Ice maker wire signal arm is being held down by some item in the freezer.	• Move item and release wire signal arm. Remove any ice cubes that are frozen together over the wire signal arm.
	Ice maker is not separating the ice cubes.	• Ice cubes are not being used frequently enough.	• Remove and shake ice container to separate cubes.
		• Ice cubes are hollow or smaller than normal.	• The ice & water filter cartridge may be clogged. Replace filter cartridge.
	Ice has bad odor and taste.	• Ice has picked up odor or flavor from strong food stored in refrigerator or freezer.	• Cover foods tightly. Discard stale ice. Ice maker will produce fresh supply.
		• Water running to ice maker has poor taste or odor.	• Add filter to water supply line. Consult a water purifying company.
		• Ice not used frequently enough.	• Discard stale ice.
Ice dispenser	Dispenser will not dispense ice.	• Ice storage container is empty.	• When the first supply of ice is dropped into the container, the dispenser should operate.
		• Freezer temperature is set too warm.	• Turn freezer control to a higher setting so lhat ice cubes will be made. When first supply of ice is made, dispenser should operate.
		• Household water line valve is not open.	• Open household water line valve. Allow sufficient time for the ice to be made. When ice is made, the dispenser should operate.
		• Freezer door is not closed.	• Ensure freezer door is closed.
		• Ice dispensing arm has been held in for more than 4-5 minutes.	• Motor is overloaded. Motor overload protector will reset in approximately 3 minutes. Ice can then be dispensed.
	Ice dispenser Is jammed.	• Ice has melted and frozen around auger due to infrequent use, temperature fluctuations, and/or power outages.	• Remove ice container, thaw, and empty the contents. Clean container, wipe dry, and replace in proper position. When new ice is made, dispenser should operate.
Water dispenser	Dispenser will not dispense water.	• Household water line valve is not open.	• Open household water line valve.
		• Freezer door is not closed.	• Ensure that freezer door is closed.
		• Ice & water filter cartridge is clogged.	• Replace filter cartridge.
	Water has an odd taste and/or odor.	• Water has been in the tank for a period of time.	• Draw and discard 10-12 glasses of water to freshen the supply and completely rinse out the tank.
		• Unit not properly connected to cold water line.	• Connect unit to cold water line that supplies water to the kitchen faucet.
		• Tubing used in the household water supply and installation may affect water taste and odor.	• For best results, use copper tubing for water connections.
		• Water has a high mineral content.	• Contact water treatment plant for help.
	Water pressure is extremely low.	• Cut-off and cut-on pressures are too low (well systems only).	• Have someone turn up the cut-off and cut-on pressure on the water pump system (well systems only).
		• Reverse osmosis system is in regenerative phase.	• It is normal for a reverse osmosis system to be below 20 psi during the regenerative phase.
Odors in refrigerator	Interior is dirty.	• Interior needs to be cleaned.	• Cover food tightly.
		• Food with strong odors is in refrigerator.
Light bulb is not on	Light bulb is not on.	• Light bulb is burned out.	• Light switch is located on side of refrigerator and freezer liners.
		• Light switch is stuck.
		• No electric current is reaching refrigerator.
Opening /closing of doors /drawers	Door(s) will not close.	• Door was dosed too hard, causing other door to open slightly.	• Close both doors gently.
		• Refrigerator is not level. It rocks on the floor when moved slightly.	• Ensure floor is level and solid, and can adequately support the refrigerator. Contact a carpenter to correct a sagging or sloping floor.
		• Refrigerator is touching a wall or cabinet.	• Ensure floor is level and solid, and can adequately support the refrigerator. Contact a carpenter to correct a sagging or sloping floor.
	Drawers are difficult to move.	• Food is touching shelf on top of drawer.	• Keep less food in drawer.
		• Track that drawers slide on is dirty.	• Clean drawer, rollers, and track.
Water/ moisture/ frost inside refrigerator	Moisture collects on inside of refrigerator wails.	• Weather is hot and humid.	• The rate of frost buildup and internal sweating increases.
		• Door is slightly open.	• Open door less often.
		• Door is opened too often or too long.	• Keep containers covered.
		• Open containers.
	Water collects on bottom side of drawer cover.	• Vegetables contain and give off moisture.	• It is not unusual to have moisture on the bottom side of the cover.
			• Move humidity control (some models) to lower setting.
	Water collects in bottom of drawer.	• Washed vegetables and fruit drain while in the drawer.	• Dry items before putting them in the drawer. Water collecting in bottom of drawer is normal.
Water /moisture /frost outside refrigerator	Moisture collects on outside of refrigerator or between doors.	• Weather is humid.	• This is normal in humid weather. When humidity is lower, the moisture should disappear.
		• Door is slightly open, causing cold air from inside refrigerator to meet warm air from outside.

Kenmore Galaxy side by side refrigerator troubleshooting

Problem	Cause
The power supply cord is unplugged.	Firmly plug the cord into a live outlet with proper voltage.
Light bulb is loose in the socket.	Turn the refrigerator control to the OFF position and unplug the refrigerator. Gently remove the bulb and reinsert. Then plug in refrigerator and reset the refrigerator control.
Light bulb has burned out.	Replace with an appliance bulb of the same wattage, size and shape available at your local hardware store. Turn the temperature control to the OFF position and unplug the refrigerator prior to replacement.
The refrigerator that was replaced was an older model.	Modem refrigerators with more storage space require more operating time.
The room temperature is hotter than normal.	The motor will run longer under warm conditions. At normal room temperatures, expect your motor to run about 40% to 80% of the time. Under warmer conditions, expect it to run even more often.
The door is opened often or a large amount of food has just been added.	Adding food and opening the door warms the refrigerator.
	It is normal for the refrigerator to run longer in order to cool the refrigerator back down. Adding a large amount of food warms the refrigerator. See the Food Storage Guide section. In order to conserve energy, try to get everything you need out of the refrigerator at once, keep food organized so it is easy to find and close the door as soon as the food is removed.
The refrigerator was recently plugged in and the refrigerator control was set correctly.	The refrigerator will take up to 24 hours to cool completely.
The refrigerator control is not set correctly for the surrounding conditions.
The doors are not closed completely.	Push the doors firmly shut. If they will not shut all the way,
The condenser coils are dirty.	This prevents air transfer and makes the motor work harder. Clean the condenser coils.
The refrigerator is not level.
Food packages are blocking the door open.	Rearrange food containers to clear door and door shelves.
The ice bin, crisper cover, pans, shelves, door bins or baskets are out of position.	Push bins all the way in and put crisper cover, pans, shelves and baskets into their correct positions.
The gaskets are sticking.	Clean gaskets and the surface that they touch. Rub a thin coat of paraffin wax on the gaskets after cleaning.
The refrigerator wobbles or seems unstable.	Level the refrigerator.
The doors were removed during product installation and not properly replaced.	Remove and replace the doors according to the Removing and Replacing Refrigerator handles and doors section, or call a qualified service technician.
The door is not closing properly.
The door is opened often.	When the door is opened, warm, humid air is allowed in the freezer, resulting in frost.
The icemaker was recently installed.	Discard first few batches of ice to avoid discolored or off- flavored ice.
The ice has been stored for too long.	Throw away old ice and make new supply.
The food has not been wrapped tightly in either compartment.	Rewrap foods since odors may migrate to the ice if food is not wrapped properly.
The water supply contains minerals such as sulfur.	A filter may need to be installed to eliminate taste and odor problems.
The interior of refrigerator needs cleaning.
Ice storage bin needs cleaning.	Empty and wash bin. Discard old cubes.
The refrigerator is defrosting.	The water will evaporate. It is normal for water to drip into the defrost pan.
It is more humid than normal.	Expect that the water in the defrost pan will take longer to evaporate. This is normal when it is hot or humid.
The freezer temperature is cold enough to produce ice.	Wait 24 hours after hook-up for ice production.
Door left open.	Check to see if something is holding the door open.
Smaller cube size level is selected.	Select larger cube size using cube size selector.
Water shutoff valve connecting refrigerator to water line may be clogged.	Call a plumber to clear the valve.
The gaskets are dirty or sticky.	Clean gaskets and the surfaces that they touch. Rub a thin coat of appliance polish or kitchen wax on the gaskets after cleaning.
The door is reopened within a short time after having been opened.	When you open the door, warmer air enters the refrigerator. As the warm air cools, it can create a vacuum. If the door is hard to open, wait 5 minutes to allow the air pressure to equalize, then see if it opens more easily.
The air vents are blocked. Cold air circulates from the freezer to the fresh food section and back again through air vents in the wall dividing the two sections.	Locate air vents by using your hand to sense airflow and move all packages that block vents and restrict airflow.
The doors are opened often.	When the door is opened, warm humid air is allowed into the refrigerator. The more the door is opened, the faster the humidity builds up, and the more warm air the refrigerator must cool. In order to keep the refrigerator cool, try to get everything you need out of the refrigerator at once, keep food organized so it is easy to find and close the door as soon as the food is removed.
	Wait 24 hours for temperatures to stabilize or even out. If the temperature is too cold or too warm, move the dial one number at a time.
A large amount of food has just been added to the refrigerator or freezer.	Adding food warms the refrigerator. It can take a few hours for the refrigerator to return to normal temperature.
The food is not packaged correctly.	Wrap food tightly and wipe off damp containers prior to storing in the refrigerator to avoid moisture accumulation.
	If necessary, repackage food according to the guidelines in the Food Storage Guide section
The doors are not closing completely. The weather is humid.
	In humid weather, air carries moisture into refrigerator when doors are opened.
A self-defrost cycle was completed.	It is normal for droplets to form on the back wall after the refrigerator self-defrosts.

Kenmore Elite 596.76579600 refrigerator troubleshooting

Problem	Solutions
Refrigerator does not run.	• Ensure plug is tightly pushed into electrical outlet.
	• Check/replace fuse with a 15 amp time-delay fuse. Reset circuit breaker.
	• The temperature control is turned to “0”.
	• Refrigerator may be in defrost cycle. Wait 20 minutes and check again.
Freezer temperature too cold. Refrigerator temperature is satisfactory.	• Set freezer control to a warmer setting until freezer temperature is satisfactory. Allow 24 hours for the temperature to stabilize.
Refrigerator temperature too cold. Freezer temperature is satisfactory.	• Set refrigerator control to a warmer setting. Allow 24 hours for temperature to stabilize. Then check freezer temperatures and adjust as needed.
Refrigerator is noisy or vibrates.	• The cabinet is not level.
	• Floor is weak.
Odors in refrigerator.	• Interior needs to be cleaned.
	• Foods that produce odors should be covered or wrapped.
Cabinet light not working.	• Replace light bulb.
	• Ensure plug is tightly pushed into electrical outlet.
	• Light switch may be stuck. Push in light switch, located on the refrigerator control box, to release.
Automatic ice maker not working, (some models)	• Ensure the Wire Signal Arm is not in UP position.
	• Ice maker should produce 4 to 5 pounds of ice in a 24 hour period.
	• Water supply is turned off.
	• Water pressure is too low.
	• The freezer is not cold enough.

Kenmore KENMORE 50478 refrigerator troubleshooting

Problem	Possible cause	Solution
1) Unit does not work.	• No power to unit.	• Check connection of power cord at power source.
	• Power cord is unplugged.	• Plug in unit.
	• Wrong voltage is being used.	• Use proper voltage.
2) Refrigerator running too frequently.	• Temperature control too high.	• Check/adjust settings as needed.
	• Door not closed.	• Close the door securely.
	• Hot food inserted.	• Cool food before inserting.
	• Doors open too long/often.	• Minimize door openings/duration.
	• Close proximity to heat source or direct sunlight.	• DO NOT place unit close to heat sources or in direct sunlight.
3) Internal Temperature too cold.	• Temperature set too low.	• Check/adjust settings as needed.
4) Internal Temperature not cold enough.	• No power to unit.	• Check connection of power cord at power source.
	• Power cord is unplugged.	• Plug in unit.
	• Wrong voltage is being used.	• Use proper voltage.
	• Temperature control too low.	• Check/adjust settings as needed.
	• Hot food inserted.	• Cool food before inserting.
	• Doors open too long/often.	• Minimize door openings/duration.
	• Air flow obstruction.	• Allow room for air to circulate around the unit.
	• Close proximity to heat source or direct sunlight.	• DO NOT place unit close to heat sources or in direct sunlight.
5) Freezer not cold enough.	• Temperature control too low.	• Check/adjust settings as needed.
	• Door not closed.	• Close door securely.
	• Hot food inserted.	• Cool food before inserting.
	• Doors open too long/often.	• Minimize door openings/ duration.
	• Wrong voltage is being used.	• Use proper voltage.
6) Light will not work.	• No power to unit.	• Check connection of power cord to power source.
	• Power cord is unplugged.	• Plug in unit.
	• Bulb is loose/needs replacing.	• Tighten or replace bulb.
	• Door switch is stuck.	• Check the switch for obstructions, clean if necessary.

Kenmore Elite Trio 795.7871 Series refrigerator troubleshooting

Problem	Possible causes	What to do
Freezer control and lights are on, but compressor is not operating	• Refrigerator is in defrost mode.	• Normal operation.
		Wait 40 minutes to see if refrigerator restarts.
Crisper drawer temperature is too warm	• Refrigerator control settings are too low.
Refrigerator does not operate	• Refrigerator is not plugged in.	• Plug in refrigerator.
	• Control is not on.
	• Fuse is blown, or circuit breaker needs to be reset.	• Replace any blown fuses. Check circuit breaker and reset if necessary.
	• Power outage has occurred.	• Call local power company listing to report outage.
Refrigerator still won’t operate	• Refrigerator is malfunctioning.	• Unplug refrigerator and transfer food to another refrigerator. If another refrigerator is not available, place dry ice in freezer section to preserve food. Warranty does not cover food loss.
Food temperature is too cold	• Condenser coils are dirty.	• Clean according.
	• Refrigerator or freezer controls are set too high.
Food temperature is too warm	• Door is not closing properly.	• Refrigerator is not level.
	• Controls need to be adjusted.	• Check gaskets for proper seal. Clean, if necessary, according
	• Condenser coils are dirty.	• Check for internal obstructions that are keeping door from closing properly (i.e. Improperly closed drawers, ice buckets, oversized or improperly stored containers, etc.)
	• Rear air grille is blocked.
	• Door has been opened frequently, or has been opened for long periods of time.	• Clean according
	• Food has recently been added.	• Check the positioning of food items in refrigerator to make sure grille is not blocked. Rear air grilles are located under crisper drawers.
		• Reduce time door is open. Organize food items efficiently to assure door is open for as short a time as possible.
		• Allow time for recently added food to reach refrigerator or freezer temperature.
Refrigerator has an odor	• Compartment is dirty or has odor- causing food.	• Clean according to instructions
Water droplets fomi on outside of refrigerator	• Check gaskets for proper seal.	• Clean according
	• Humidity levels aie high.	• Hot. humid weather can increase condensation. Press button on control to reduce moisture.
	• Controls require adjustment.
Refrigerator is leaking water	• Plastic tubing was used to complete water connection.	• The manufacturer recommends using copper tubing for installation. Plastic is less durable and can cause leakage Sears is not responsible for property damage due to improper installation or water connection.
	• Improper saddle valve was installed.	• Check water connection procedure. Self-piercing and flr saddle valves cause low water pressure and may clog the line over time Sears is not responsible for property damage due to improper installation or water connection.
Ice forms in inlet tube to Ice maker	• Water pressure is too low.	• Water pressure must be between 35 to 100 pounds per square inch to function properly. A minimum pressure of 35 pounds per square inch is recommended for refrigerators with water filters.
	• Freezer temperature is loo high.	• Adjust freezer control. Freezer is recommended to be approximately 0" F (-18° C).
Water flow is slower than normal	• Water pressure is too low.	• Water pressure must be between 35 to 100 pounds per square inch to function properly. A minimum pressure of 35 pounds per square inch is recommended for refrigerators with water filters.
	• Improper saddle valve was installed.	• Check water connection procedure in your Installation Instructions. Self-piercing and V saddle valves cause low water pressure and may clog the line over lime. Sears is not responsible for property damage due to improper installation or water connection. Open water valve completely and check for leaks.
	• Copper tubing has kinks.	• Turn off water supply and remove kinks. If kinks cannot be removed, replace tubing.

Kenmore elite refrigerator cooling troubleshooting

Problem	Possible causes	Solutions
Refrigerator and Freezer section are not cooling.	The refrigerator control is set to OFF (some models).	Turn the control ON.
	Refrigerator is set to demo mode.	Demo Mode allows the lights and control display to work normally while disabling cooling to save energy while on the showroom floor.
	Refrigerator is in the defrost cycle.	During the defrost cycle, the temperature of each compartment may rise slightly. Wait 30 minutes and confirm the proper temperature has been restored once the defrost cycle has completed.
	Refrigerator was recently installed.	It may take up to 24 hours for each compartment to reach the desired temperature.
	Refrigerator was recently relocated.	If the refrigerator was stored for a long period of time or moved on its side, it is necessary for the refrigerator to stand upright for 24 hours before connecting It to power.
Cooling System runs too much.	Refrigerator is replacing an older model.	Modern refrigerators require more operating time but use less energy due to more efficient technology.
	Refrigerator was recently plugged In or power restored.	The refrigerator will take up to 24 hours to cool completely.
	Door opened often or a large amount of food / hot food was added.	Adding food and opening the door warms the refrigerator, requiring the compressor to run longer in order to cool the refrigerator back down. In order to conserve energy, try to get everything you need out of the refrigerator at once, keep food organized so it is easy to find, and close the door as soon as the food Is removed.
	Doors are not closed completely.	Firmly push the doors shut. If they will not shut all the way, see the Doors will not close completely or pop open section in Parts & Features Troubleshooting.
	Refrigerator is installed in a hot location.	The compressor will run longer under warm conditions. At normal room temperatures (70°F) expect your compressor to run about 40% to 80% of the time. Under warmer conditions, expect it to run even more often. The refrigerator should not be operated above 110°F.
	Condenser / back cover is clogged.	Use a vacuum cleaner with an attachment to clean the condenser cover and vents. Do not remove the panel covering the condenser coil area.
Problem	Possible Causes	Solutions
Refrigerator or Freezer section is too warm.	Refrigerator was recently installed.	It may take up to 24 hours for each compartment to reach the desired temperature.
	Air vents are blocked.	Rearrange items to allow air to flow throughout the compartment.
	Doors are opened often or for long periods of time.	When the doors are opened often or for long periods of time, warm, humid air enters the compartment. This raises the temperature and moisture level within the compartment. To lessen the effect, reduce the frequency and duration of door openings.
	Unit is installed in a hot location.	The refrigerator should not be operated in temperatures above 110F.
	A large amount of food or hot food was added to either compartment.	Adding food warms the compartment requiring the cooling system to run. Allowing hot food to cool to room temperature before putting it in the refrigerator will reduce this effect.
	Doors not closed correctly.
	Temperature control is not set correctly.	If the temperature is too warm, adjust the control one increment at a time and wait for the temperature to stabilize.
	Defrost cycle has recently completed.	During the defrost cycle, the temperature of each compartment may raise slightly and condensation may form on the back wall. Wait 30 minutes and confirm the proper temperature has been restored once the defrost cycle has completed.
Interior moisture buildup.	Doors are opened often or for long periods of time.	When the doors are opened often or for long periods of time, warm, humid air enters the compartment. This raises the temperature and moisture level within the compartment. To lessen the effect, reduce the frequency and duration of door openings.
	Doors not closed correctly.
	Weather is humid.	Humid weather allows additional moisture to enter the compartments when the doors are opened leading to condensation or frost. Maintaining a reasonable level of humidity in the home will help to control the amount of moisture that can enter the compartments.
	Defrost cycle recently completed.	During the defrost cycle, the temperature of each compartment may rise slightly and condensation may form on the back wall. Wait 30 minutes and confirm that the proper temperature has been restored once the defrost cycle has completed.
	Food is not packaged correctly.	Food stored uncovered or unwrapped, and damp containers can lead to moisture accumulation within each compartment. Wipe all containers dry and store food in sealed packaging to prevent condensation and frost.
Food is freezing in the refrigerator compartment.	Food with high water content was placed near an air vent.	Rearrange items with high water content away from air vents.
	Refrigerator temperature control is set incorrectly.	If the temperature is too cold, adjust the control one increment at a time and wait for the temperature to stabilize.
	Refrigerator is installed in a cold location.	When the refrigerator Is operated in temperatures below 41°F (5°C), food can freeze in the refrigerator compartment. The refrigerator should not be operated in temperatures below 55 F (13°C).
Frost or ice crystals form on frozen food (outside of package).	Door is opened frequently or for long periods of time.	When the doors are opened often or for long periods of time, warm, humid air enters the compartment. This raises the temperature and moisture level within the compartment. Increased moisture will lead to frost and condensation. To lessen the effect, reduce the frequency and duration of door openings.
	Door is not closing properly.
Refrigerator or Freezer section is too cold.	Incorrect temperature control settings.	If the temperature is too cold, adjust the control one increment at a time and wait for the temperature to stabilize.
Frost or ice crystals on frozen food (inside of sealed package).	Condensation from food with a high water content has frozen inside of the food package.	This is normal for food items with a high water content.
	Food has been left in the freezer for a long period of time.	Do not store food items with high water content in the freezer for a long period of time.
Items in the Cheese & Butter and Condiment bins are not as cool as other items in the refrigerator.	The Cheese & Butter and Condiment bins will be slightly warmer than the refrigerator compartment.	This is normal. Items that you would like to keep cooler should be stored in the refrigerator section.
Icemaker is not making enough ice.	Demand exceeds ice storage capacity.	The icemaker will produce approximately 70^210 cubes in a 24 hour period.
	House water supply is not connected, valve is not turned on fully, or valve is clogged.	Connect the refrigerator to a cold water supply with adequate pressure and turn the water shutoff valve fully open. If the problem persists, it may be necessary to contact a plumber.
	Water filter has been exhausted.	It is recommended that you replace the water filter:
		• Approximately every six months.
		• When the water filter indicator turns on.
		• When the water dispenser output decreases.
		• When the ice cubes are smaller than normal.
	Low house water supply pressure.	The water pressure must be between 20 and 120 psi on models without a water filter and between 40 and 120 psi on models with a water filter.
	Reverse Osmosis filtration system is used.	Reverse osmosis filtration systems can reduce the water pressure below the minimum amount and result in icemaker issues.
	Tubing connecting refrigerator to house supply valve is kinked.	Straighten or repair the water supply line and arrange it to prevent future kinks.
Icemaker Is not making enough ice (continued).	Doors are opened often or for long periods of time.	If the doors of the unit are opened often, ambient air will warm the refrigerator which will prevent the unit from maintaining the set temperature. Lowering the refrigerator temperature can help, as well as not opening the doors as frequently.
	Doors are not closed completely.	If the doors are not properly closed, ice production will be affected.
	The temperature setting for the freezer is too warm.	The recommended temperature for the freezer compartment for normal ice production is 0°F. If the freezer temperature is warmer, ice production will be affected.
Dispensing water slowly.	Water filter has been exhausted.	It is recommended that you replace the water filter:
		• Approximately every six months.
		• When the water filter indicator turns on.
		• When the water dispenser output decreases.
		• When the ice cubes are smaller than normal.
	Reverse osmosis filtration system is used.	Reverse osmosis filtration systems can reduce the water pressure below the minimum amount and result in icemaker issues. If the problem persists, it may be necessary to contact a plumber.
	Low house water supply pressure.	The water pressure must be between 20 and 120 psi on models without a water filter and between 40 and 120 psi on models with a water filter. If the problem persists, it may be necessary to contact a plumber.
Not dispensing ice.	Doors are not closed completely.	Ice will not dispense if any of the refrigerator doors are left open.
	Infrequent use of the dispenser.	Infrequent use of the ice dispenser will cause the cubes to stick together over time, which will prevent them from properly dispensing. Check the ice bin for ice cubes clumping/sticking together. If they are, break up the ice cubes to allow for proper operation.
	The delivery chute is clogged with frost or ice fragments.	Eliminate the frost or ice fragments by removing the ice bin and clearing the chute with a plastic utensil. Dispensing cubed ice can also help prevent frost or ice fragment buildup.
	The dispenser display is locked.	Press and hold the Lock button for three seconds to unlock the control panel and dispenser.
	Ice bin is empty.	It may take up to 24 hours for each compartment to reach the desired temperature and for the icemaker to begin making ice. Make sure that the shutoff (arm/ sensor) is not obstructed. Once the ice supply in the bin has been completely exhausted, it my take up to 90 minutes before additional ice is available, and approximately 24 hours to completely refill the bin.
Ice has bad taste or odor.	Water supply contains minerals such as sulfur.	A water filter may need to be installed to eliminate taste and odor problems. NOTE: In some cases, a filter may not help. It may not be possible to remove all minerals / odor / taste in all water supplies.
	Icemaker was recently installed.	Discard the first few batches of ice to avoid discolored or bad tasting ice.
	Ice has been stored for too long.	Ice that has been stored for too long will shrink, become cloudy, and may develop a stale taste. Throw away old ice and make a new supply.
	The food has not been stored properly in either compartment.	Rewrap the food. Odors may migrate to the ice if food is not wrapped properly.
	The interior of the refrigerator needs to be cleaned.
	The ice storage bin needs to be cleaned.	Empty and wash the bin (discard old cubes). Make sure that the bin is completely dry before reinstalling it.
Dispensing warm water.	Refrigerator was recently installed.	Allow 24 hours after installation for the water storage tank to cool completely.
	The water dispenser has been used recently and the storage tank was exhausted.	Depending on your specific model, the water storage capacity will range from approximately 20 to 30 oz.
	Dispenser has not been used for several hours.	If the dispenser has not been used for several hours, the first glass dispensed may be warm. Discard the first 10 oz.
	Refrigerator is connected to the hot water supply.	Make sure that the refrigerator is connected to a cold water pipe. A WARNING: Connecting the refrigerator to a hot water line may damage the icemaker.
Water has bad taste or odor.	Water supply contains minerals such as sulfur.	A water filter may need to be installed to eliminate taste and odor problems.
	Water filter has been exhausted.	It is recommended that you replace the water filter:
		• Approximately every 6 months.
		• When the water filter indicator turns on.
		• When the water dispenser output decreases.
		• When the ice cubes are smaller than normal.
	Refrigerator was recently installed.	Dispense 2.5 gallons of water (flush for approximately 5 minutes) to remove trapped air and contaminants from the system. Do not dispense the entire 2.5 gallon amount continuously. Depress and release the dispenser pad for cycles of 30 seconds ON and 60 seconds OFF.
Icemaker is making too much ice.	Icemaker shutoff (arm/sensor) is obstructed.	Empty the ice bin. If your icemaker is equipped with an ice shutoff arm, make sure that the arm moves freely. If your icemaker is equipped with the electronic ice shutoff sensor, make sure that there is a clear path between the two sensors. Reinstall the ice bin and wait 24 hours to confirm proper operation.
Clicking	The defrost control will click when the automatic defrost cycle begins and ends. The thermostat control (or refrigerator control on some models) will also click when cycling on and off.	Normal Operation
Rattling	Rattling noises may come from the flow of refrigerant, the water line on the back of the unit, or items stored on top of or around the refrigerator.	Normal Operation
	Refrigerator is not resting solidly on the floor.	Floor is weak or uneven or leveling legs need to be adjusted.
	Refrigerator with linear compressor was jarred while running.	Normal Operation
Whooshing	Evaporator fan motor is circulating air through the refrigerator and freezer compartments.	Normal Operation
	Air is being forced over the condenser by the condenser fan.	Normal Operation
Gurgling	Refrigerant flowing through the cooling system.	Normal Operation
Popping	Contraction and expansion of the inside walls due to changes in temperature.	Normal Operation
Sizzling	Water dripping on the defrost heater during a defrost cycle.	Normal Operation
Vibrating	If the side or back of the refrigerator is touching a cabinet or wall, some of the normal vibrations may make an audible sound.	To eliminate the noise, make sure that the sides and back cannot vibrate against any wall or cabinet.
Dripping	Water running into the drain pan during the defrost cycle.	Normal Operation
Pulsating or High-Pitched Sound	Your refrigerator is designed to run more efficiently to keep your food items at the desired temperature. The high efficiency compressor may cause your new refrigerator to run longer than your old one, but It is still more energy efficient than previous models. While the refrigerator is running, it is normal to hear a pulsating or high-pitched sound.	Normal Operation
Doors will not close correctly or pop open.	Food packages are blocking the door open.	Rearrange food containers to clear the door and door shelves.
	Ice bin, crisper cover, pans, shelves, door bins, or baskets are out of position.	Push bins all the way in and put crisper cover, pans, shelves and baskets into their correct positions.
	The doors were removed during product installation and not properly replaced.	Remove and replace the doors according to the Removing and Replacing Refrigerator Handles and Doors section.
	Refrigerator is not leveled properly.
Doors are difficult to open.	The gaskets are dirty or sticky.	Clean the gaskets and the surfaces that they touch. Rub a thin coat of appliance polish or kitchen wax on the gaskets after cleaning.
	Door was recently closed.	When you open the door, warmer air enters the refrigerator. As the warm air cools, it can create a vacuum. If the door is hard to open, wait one minute to allow the air pressure to equalize, then see if it opens more easily.
Refrigerator wobbles or seems unstable.	Leveling legs are not adjusted properly.
	Floor is not level.	It may be necessary to add shims under the leveling legs or rollers to complete installation.
Lights do not work.	LED interior lighting failure.	The refrigerator compartment lamp is LED interior lighting, and service should be performed by a qualified technician.
Refrigerator has an unusual odor.	The Air Filter may need to be set to the MAX setting or replaced.	Set the Air Filter to the MAX setting. If the odor does not go away within 24 hours, the filter may need to be replaced.
The interior of the refrigerator is covered with dust or soot.	The refrigerator is located near a fire source, such as a fireplace, chimney or candle.	Make sure that the refrigerator is not located near a fire source, such as a fireplace, chimney or candle.

Kenmore Elite Refrigerator Ice Maker Troubleshooting

Problem	Possible Causes	Solutions
Icemaker is not making ice.	Refrigerator was recently installed or icemaker recently connected.	It may take up to 24 hours for each compartment to reach the desired temperature and for the icemaker to begin making ice.
	Icemaker not turned on.	Locate the icemaker ON/OFF switch and confirm that it is in the ON (1) position.
	The ice detecting sensor is obstructed.	Foreign substances or frost on the ice-detecting sensor can interrupt ice production. Make sure that the sensor area is clean at all times for proper operation.
	The refrigerator is not connected to a water supply or the supply shutoff valve is not turned on.	Connect refrigerator to the water supply and turn the water shutoff valve fully open.
	Icemaker shutoff (arm or sensor) obstructed.	If your icemaker is equipped with an ice shutoff arm, make sure that the arm moves freely. If your icemaker is equipped with the electronic ice shutoff sensor, make sure that there is a clear path between the two sensors.
	Reverse osmosis water filtration system is connected to your cold water supply.	Reverse osmosis filtration systems can reduce the water pressure below the minimum amount and result in icemaker issues.
Not dispensing water.	New installation or water line recently connected.	Dispense 2.5 gallons of water (flush for approximately 5 minutes) to remove trapped air and contaminates from the system. Do not dispense the entire 2.5 gallon amount continuously. Depress and release the dispenser pad for cycles of 30 seconds ON and 60 seconds OFF.
	The dispenser panel is locked.	Press and hold the Control Lock button for three seconds to unlock the control panel and dispenser.
	The dispenser is not set for water dispensing.	The dispenser can be set for ice or water. Make certain that the control panel is set for the proper operation. Press the Ice/Water Select button on the control panel.
	Refrigerator or freezer doors are not closed properly.	Water will not dispense if any of the refrigerator doors are left open.
	Water filter has been recently removed or replaced.	After the water filter is replaced, dispense 2.5 gallons of water (flush for approximately 5 minutes) to remove trapped air and contaminates from the system. Do not dispense the entire 2.5 gallon amount continuously. Depress and release the dispenser pad for cycles of 30 seconds ON and 60 seconds OFF.
	Tubing connecting refrigerator to house supply valve is kinked.	The tubing can kink when the refrigerator is moved during installation or cleaning resulting in reduced water flow. Straighten or repair the water supply line and arrange it to prevent future kinks.
	The house water supply is not connected, the valve is not turned on fully, or the valve is clogged.	Connect refrigerator to the water supply and turn the water shutoff valve fully open.
		If the problem persists, it may be necessary to contact a plumber.
Ice has bad taste or odor.	Water supply contains minerals such as sulfur.	A water filter may need to be installed to eliminate taste and odor problems.
	Water supply contains minerals such as sulfur.	NOTE: In some cases, a filter may not help. It may not be possible to remove all minerals / odor / taste in all water supplies.
	Icemaker was recently installed.	Discard the first few batches of ice to avoid discolored or bad tasting ice.
	Ice has been stored for too long.	Ice that has been stored for too long will shrink, become cloudy, and may develop a stale taste. Throw away old ice and make a new supply.
	The food has not been stored properly in either compartment.	Rewrap the food. Odors may migrate to the ice if food is not wrapped properly.
	The interior of the refrigerator needs to be cleaned.	See the Care and Cleaning section for more information.
	The ice storage bin needs to be cleaned.	Empty and wash the bin (discard old cubes). Make sure that the bin is completely dry before reinstalling it.
Dispensing warm water.	Refrigerator was recently installed.	Allow 24 hours after installation for the water storage tank to cool completely.
	The water dispenser has been used recently and the storage tank was exhausted.	Depending on your specific model, the water storage capacity will range from approximately 10 to 30 oz.
	Dispenser has not been used for several hours.	If the dispenser has not been used for several hours, the first glass dispensed may be warm. Discard the first 10 oz.
	Refrigerator is connected to the hot water supply.	Make sure that the refrigerator is connected to a cold water pipe.
	Refrigerator is connected to the hot water supply.	WARNING: Connecting the refrigerator to a hot water line may damage the icemaker.
Water has bad taste or odor.	Water supply contains minerals such as sulfur.	A water filter may need to be installed to eliminate taste and odor problems.
	Water filter has been exhausted.	It is recommended that you replace the water filter:
		• Approximately every 6 months.
		• When the water filter indicator turns on.
		• When the water dispenser output decreases.
		• When the ice cubes are smaller than normal.
	Refrigerator was recently installed.	Dispense 2.5 gallons of water (flush for approximately 5 minutes) to remove trapped air and contaminates from the system. Do not dispense the entire 2.5 gallon amount continuously. Depress and release the dispenser pad for cycles of 30 seconds ON and 60 seconds OFF.
Icemaker is making too much ice.	Icemaker shutoff (arm/sensor) is obstructed.	Empty the ice bin. If your icemaker is equipped with an ice shutoff arm, make sure that the arm moves freely. If your icemaker is equipped with the electronic ice shutoff sensor, make sure that there is a clear path between the two sensors. Reinstall the ice bin and wait 24 hours to confirm proper operation.