LG refrigerator troubleshooting

Lg refrigerator troubleshooting

LG Electronics Inc. is a South Korean company, one of the world’s largest manufacturers of consumer electronics and household appliances. Thanks to the elegance, performance and versatility of refrigerators LG many consumers prefer this brand. Below you will find a table of LG refrigerator troubleshooting system.

LG GA-B39BQA refrigerator troubleshooting

 ProblemCauseSolution
REFRIGERATORThe power supply cord is unpluggedFirmly plug the cord into a live outlet
DOES NOT OPERATEwith proper voltage.
A household fuse has blown or circuitReplace the fuse or reset the circuit
breaker tripped.breaker.
OFF position.
Refrigerator is in the defrost cycle.Wait about 30 minutes for defrost cycle to end.
VIBRATION OR RATTLINGThe refrigerator is not resting solidly on the floor.Floor is weak or uneven or leveling legs need adjusting.
NOISE
COMPRESSORThe refrigerator that was replaced was an older model.Modern refrigerators with more storage space require more operating time.
MOTOR SEEMS
TO RUN TOO
MUCH
The room temperature is hotter than normal.The motor will run longer under warm conditions. At normal room temperatures, expect your motor to run about 40% to 80% of the time. Under warmer conditions, expect it to run even more often.
The door is opened often or a large amount of food has just been added.Adding food and opening the door warms the refrigerator. It is normal for the refrigerator to run longer in order to cool the refrigerator back down. Adding a large amount of food warms the refrigerator. In order to conserve energy, try to get everything you need out of the refrigerator at once, keep food organized so it is easy to find and close the door as soon as the food is removed.
The refrigerator was recently plugged in and the refrigerator control was set correctly.The refrigerator will take up to 24 hours to cool completely.
The refrigerator control is not set correctly for the surrounding conditions. The doors are not closed completely.
Push the doors firmly shut.
The condenser coils are dirty.This prevents air transfer and makes the motor work harder. Clean the condenser coils.
DOORS WILLThe refrigerator is not level.
NOT CLOSE
COMPLETELY
Food packages are blocking the door open.Rearrange food containers to clear door and door shelves.
The ice bin, crisper cover, pans, shelves, door bins or baskets are out of position.Push bins all the way in and put crisper cover, pans, shelves and baskets into their correct positions.
The gaskets are sticking.Clean gaskets and the surface that they touch. Rub a thin coat of paraffin wax on the gaskets after cleaning.
The refrigerator wobbles or seems unstable.Level the refrigerator.
The doors were removed during product installation and not properly replaced.Remove and replace the doors according to the Removing and Replacing Refrigerator handles and doors section, or call a qualified service technician.
FROST OR ICEThe door is not closing properly
CRYSTALS ON
FROZEN FOOD
The door is opened often.When the door is opened, warm, humid air is allowed in the freezer, resulting in frost.
ICE HAS OFF TASTE OR ODORThe icemaker was recently installedDiscard first few batches of ice to avoid discolored or off-flavored ice.
The ice has been stored for too long.Throw away old ice and make new supply.
The food has not been wrapped tightly in either compartment.Rewrap foods since odors may migrate to the ice if food is not wrapped properly.
The water supply contains minerals such as sulfur.A filter may need to be installed (or replaced) to eliminate taste and odor problems.
The interior of refrigerator needs cleaning.
Ice storage bin needs cleaning.Empty and wash bin. Discard old cubes.
THERE IS WATER IN THE DEFROST DRAIN PANThe refrigerator is defrosting.The water will evaporate. It is normal for water to drip into the defrost pan.
It is more humid than normal.Expect that the water in the defrost pan will take longer to evaporate. This is normal when it is hot or humid.
THE ICEMAKER IS NOT PRODUCING ICE OR ICE CUBES ARE FREEZING TOO SLOWLYThe freezer temperature is cold enough to produce ice.Wait 24 hours after hook-up for ice production.
Door left open.Check to see if something is holding the door open.
CUBES PRODUCED BY ICEMAKER ARE TOO SMALLSmaller cube size level is selected.Select larger cube size using cube size selector.
Water shutoff valve connecting refrigerator to water line may be clogged.Call a plumber to clear the valve
THE DOORS ARE DIFFICULT TO OPENThe gaskets are dirty or sticky.Clean gaskets and the surfaces that they touch. Rub a thin coat of appliance polish or kitchen wax on the gaskets after cleaning.
The door is reopened within a short time after having been opened.When you open the door, warmer air enters the refrigerator. As the warm air cools, it can create a vacuum. If the door is hard to open, wait 5 minutes to allow the air pressure to equalize, then see if it opens more easily.
TEMPERATURE IS TOO WARM OR THERE IS INTERIOR MOISTURE BUILDUPThe air vents are blocked. Cold air circulates from the freezer to the fresh food section and back again through air vents in the wall dividing the two sections.Locate air vents by using your hand to sense airflow and move all packages that block vents and restrict airflow.
The doors are opened often.When the door is opened, warm humid air is allowed into the refrigerator. The more the door is opened, the faster the humidity builds up, and the more warm air the refrigerator must cool. In order to keep the refrigerator cool, try to get everything you need out of the refrigerator at once, keep food organized so it is easy to find and close the door as soon as the food is removed.
The control is not set correctly for the surrounding conditions.Wait 24 hours for temperatures to stabilize or even out. If the temperature is too cold or too warm, move the dial one number at a time.
A large amount of food has just been added to the refrigerator or freezer.Adding food warms the refrigerator. It can take a few hours for the refrigerator to return to normal temperature.
The food is not packaged correctly.Wrap food tightly and wipe off damp containers prior to storing in the refrigerator to avoid moisture accumulation. If necessary, repackage food according to the guidelines in the Food Storage Guide section.
The doors are not closing completely
The weather is humid.In humid weather, air carries moisture into refrigerator when doors are opened.
A self-defrost cycle was completed.It is normal for droplets to form on the back wall after the refrigerator selfdefrosts.

LG LRFD25850SW refrigerator troubleshooting

ProblemPossible causesSolutions
Refrigerator and Freezer section are not cooling.The refrigerator control is set to OFF (some models).Turn the control ON.
Refrigerator is in the defrost cycle.During the defrost cycle, the temperature of each compartment may rise slightly. Wait 30 minutes and confirm the proper temperature has been restored once the defrost cycle has completed.
Refrigerator was recently installed.It may take up to 24 hours for each compartment to reach the desired temperature.
Refrigerator was recently relocated.If the refrigerator was stored for a long period of time or moved on its side, it is necessary for the refrigerator to stand upright for 24 hours before connecting it to power.
Cooling System runs too much.Refrigerator is replacing an older model.Modern refrigerators require more operating time but use less energy due to more efficient technology.
Refrigerator was recently plugged in or power restored.The refrigerator will take up to 24 hours to cool completely.
Door opened often or a large amount of food / hot food was added.Adding food and opening the door warms the refrigerator, requiring the compressor to run longer in order to cool the refrigerator back down. In order to conserve energy, try to get everything you need out of the refrigerator at once, keep food organized so it is easy to find, and close the door as soon as the food is removed.
Doors are not closed completely.Firmly push the doors shut.
Refrigerator is installed in a hot location.The compressor will run longer under warm conditions. At normal room temperatures (70°F) expect your compressor to run about 40% to 80% of the time. Under warmer conditions, expect it to run even more often. The refrigerator should not be operated above 110°F.
Condenser / back cover is clogged.Use a vacuum cleaner with an attachment to clean the condenser cover and vents. Do not remove the panel covering the condenser coil area.
Refrigerator or Freezer section is too warm.Refrigerator was recently installed.It may take up to 24 hours for each compartment to reach the desired temperature.
Air vents are blocked.Rearrange items to allow air to flow throughout the compartment.
Doors are opened often or for long periods of time.When the doors are opened often or for long periods of time, warm, humid air enters the compartment. This raises the temperature and moisture level within the compartment. To lessen the effect, reduce the frequency and duration of door openings.
Unit is installed in a hot location.The refrigerator should not be operated in temperatures above 110F.
A large amount of food or hot food was added to either compartment.Adding food warms the compartment requiring the cooling system to run. Allowing hot food to cool to room temperature before putting it in the refrigerator will reduce this effect.
Doors not closed correctly.
Temperature control is not set correctly.If the temperature is too warm, adjust the control one increment at a time and wait for the temperature to stabilize.
Defrost cycle has recently completed.During the defrost cycle, the temperature of each compartment may rise slightly and condensation may form on the back wall. Wait 30 minutes and confirm the proper temperature has been restored once the defrost cycle has completed.
Interior moisture buildup.Doors are opened often or tor long periods of time.When the doors are opened often or tor long periods of time, warm, humid air enters the compartment. This raises the temperature and moisture level within the compartment. To lessen the effect, reduce the frequency and duration of door openings.
Doors not closed correctly.
Weather is humid.Humid weather allows additional moisture to enter the compartments when the doors are opened leading to condensation or frost.
Maintaining a reasonable level of humidity in the home will help to control the amount of moisture that can enter the compartments.
Defrost cycle recently completed.During the defrost cycle, the temperature of each compartment may rise slightly and condensation may form on the back wall. Wait 30 minutes and confirm that the proper temperature has been restored once the defrost cycle has completed.
Food is not packaged correctly.Food stored uncovered or unwrapped, and damp containers can lead to moisture accumulation within each compartment. Wipe all containers dry and store food in sealed packaging to prevent
condensation and frost.
Food is freezing in the refrigerator compartment.Food with high water content was placed near an air vent.Rearrange items with high water content away from air vents.
Refrigerator temperature control is set incorrectly.If the temperature is too cold, adjust the control one increment at a time and wait for the temperature to stabilize.
Refrigerator is installed in a cold location.When the refrigerator is operated in temperature below 41°F (5°C), food can freeze in the refrigerator compartment. The refrigerator should not be operated in temperature below 55°F (13°C).
Frost or ice crystals form on frozen food (outside of package}.Door is opened frequently or for long periods of time.When the doors are opened often or for long periods of time, warm, humid air enters the compartment. This raises the temperature and moisture level within the compartment. Increased moisture will lead to frost and condensation.
To lessen the effect, reduce the frequency and duration of door openings.
Refrigerator or Freezer section is too cold.Incorrect temperature control settings.If the temperature is too cold, adjust the control one increment at a time and wait for the temperature to stabilize.
Frost or ice crystals on frozen food (inside of sealed package).Condensation from food with a high water content has frozen inside of the food package.This is normal for food items with a high water content.
Food has been left in the freezer for a long period of time.Do not store food items with high water content in the freezer for a long period of time.
Icemaker is not making enough iceDemand exceeds ice storage capacity.The icemaker will produce approximately 70-182 cubes in a 24 hour period.
House water supply is not connected, valve is not turned on fully, or valve is clogged.Connect the refrigerator to a cold water supply with adequate pressure and turn the water shutoff valve fully open.
If the problem persists, it may be necessary to contact a plumber.
Water filter has been exhausted.It is recommended that you replace the water filter:
• Approximately every six months.
• When the water filter indicator turns on.
• When the water dispenser output decreases.
• When the ice cubes are smaller than normal.
Low house water supply pressure.The water pressure must be between 20 and 120 psi on models without a water filter and between 40 and 120 psi on models with a water filter. If the problem persists, it may be necessary to contact a plumber or install a booster pump to compensate for the low pressure.
Reverse Osmosis filtration system is used.Reverse osmosis filtration systems can reduce the water pressure below the minimum amount and result in icemaker issues.
Tubing connecting refrigerator to house supply valve is kinked.The tubing can kink when the refrigerator is moved during installation or cleaning resulting in reduced water flow. Straighten or repair the water supply line and arrange it to prevent future kinks.
Icemaker is not making enough ice (continued).Doors are opened often or for long periods of time.If the doors of the unit are opened often, ambient air will warm the refrigerator which will prevent the unit from maintaining the set temperature. Lowering the refrigerator temperature can help, as well as not opening the doors as frequently.
Doors are not closed completely.If the doors are not properly closed, ice production will be affected.
The temperature setting for the freezer is too warm.The recommended temperature for the freezer compartment for normal ice production is 0°F. If the freezer temperature is warmer, ice production will be affected.
Dispensing water slowly.Water filter has been exhausted.It is recommended that you replace the water filter:
• Approximately every six months.
• When the water filter indicator turns on.
• When the water dispenser output decreases.
• When the ice cubes are smaller than normal.
Reverse osmosis filtration system is used.Reverse osmosis filtration systems can reduce the water pressure below the minimum amount and result in icemaker issues.
If the problem persists, it may be necessary to contact a plumber or install a booster pump to compensate for the low pressure.
Low house water supply pressure.The water pressure must be between 20 and 120 psi on models without a water filter and between 40 and 120 psi on models with a water filter.
If the problem persists, it may be necessary to contact a plumber or install a booster pump to compensate for the low pressure.
Not dispensing ice.Doors are not closed completely.Ice will not dispense if any of the refrigerator doors are left open.
Infrequent use of the dispenser.Infrequent use of the ice dispenser will cause the cubes to stick together over time, which will prevent them from properly dispensing.
Check the ice bin for ice cubes clumping/sticking together. If they are, break up the ice cubes to allow for proper operation.
The delivery chute is clogged with frost or ice fragments.Eliminate the frost or ice fragments by removing the ice bin and clearing the chute with a plastic utensil. Dispensing cubed ice can also help prevent frost or ice fragment buildup.
The dispenser display is locked.Press and hold the Lock button for three seconds to unlock the control panel and dispenser.
Ice bin is empty.It may take up to 24 hours for each compartment to reach the desired temperature and for the icemaker to begin making ice. Make sure that the shutoff (arm/sensor) is not obstructed.
Once the ice supply in the bin has been completely exhausted, it my take up to 90 minutes before additional ice is available, and approximately 24 hours to completely refill the bin.
Icemaker is not making ice.Refrigerator was recently installed or icemaker recently connected.It may take up to 24 hours for each compartment to reach the desired temperature and for the icemaker to begin making ice.
Icemaker not turned on.Locate the Ice On/Off button and confirm that it is turned on.
The refrigerator is not connected to a water supply or the supply shutoff valve is not turned on.Connect refrigerator to the water supply and turn the water shutoff valve fully open.
Icemaker shutoff (feeler arm) obstructed.If your icemaker is equipped with an ice shutoff arm, make sure that the arm moves freely. If your icemaker is equipped with the electronic ice shutoff sensor, make sure that there is a clear path between the two sensors.
Reverse osmosis water filtration system is connected to your cold water supply.Reverse osmosis filtration systems can reduce the water pressure below the minimum amount and result in icemaker issues.
Not dispensing water.New installation or water line recently connected.Dispense 2.5 gallons of water (flush for approximately 5 minutes) to remove trapped air and contaminants from the system.
Do not dispense the entire 2.5 gallon amount continuously. Depress and release the dispenser pad for cycles of 30 seconds ON and 60 seconds OFF.
The dispenser panel is locked.Press and hold the Lock button for three seconds to unlock the control panel and dispenser.
The dispenser is not set for water dispensing.The dispenser can be set for ice or water. Make certain that the control panel is set for the proper operation. Press the Water button on the control panel to dispense water.
Refrigerator or freezer doors are not closed properly.Water will not dispense if any of the refrigerator doors are left open.
Water filter has been recently removed or replaced.After the water filter is replaced, dispense 2.5 gallons of water (flush for approximately 5 minutes) to remove trapped air and contaminants from the system. Do not dispense the entire 2.5 gallon amount continuously. Depress and release the dispenser pad for cycles of 30 seconds ON and 60 seconds OFF.
Tubing connecting refrigerator to house supply valve is kinked.The tubing can kink when the refrigerator is moved during installation or cleaning resulting in reduced water flow. Straighten or repair the water supply line and arrange it to prevent future kinks.
The house water supply is not connected, the valve is not turned on fully, or the valve is clogged.Connect refrigerator to the water supply and turn the water shutoff valve fully open. If the problem persists, it may be necessary to contact a plumber.
Ice has bad tasteWater supply contains minerals such as sulfur.A water filter may need to be installed to
or odor.eliminate taste and odor problems.
Icemaker was recently installed.Discard the first few batches of ice to avoid discolored or bad tasting ice.
Ice has been stored for too long.Ice that has been stored for too long will shrink, become cloudy, and may develop a stale taste. Throw away old ice and make a new supply.
The food has not been stored properly in either compartment.Rewrap the food. Odors may migrate to the ice if food is not wrapped properly.
The interior of the refrigerator needs to be cleaned.
The ice storage bin needs to be cleaned.Empty and wash the bin (discard old cubes). Make sure that the bin is completely dry before reinstalling it.
Dispensing warm water.Refrigerator was recently installed.Allow 24 hours after installation for the water storage tank to cool completely.
The water dispenser has been used recently and the storage tank was exhausted.Depending on your specific model, the water storage capacity will range from approximately 20 to 30 oz.
Dispenser has not been used for several hours.If the dispenser has not been used for several hours, the first glass dispensed may be warm. Discard the first 10 oz.
Refrigerator is connected to the hot water supply.Make sure that the refrigerator is connected to a cold water pipe.
Water has bad taste or odor.Water supply contains minerals such as sulfur.A water filter may need to be installed to eliminate taste and odor problems.
Water filter has been exhausted.It is recommended that you replace the water filter:
• Approximately every 6 months.
• When the water filter indicator turns on.
• When the water dispenser output decreases.
• When the ice cubes are smaller than normal.
Refrigerator was recently installed.Dispense 2.5 gallons of water (flush for approximately 5 minutes) to remove trapped air and contaminants from the system. Do not dispense the entire 2.5 gallon amount continuously. Depress and release the dispenser pad for cycles of 30 seconds ON and 60 seconds OFF.
Icemaker is making too much ice.Icemaker shutoff (feeler arm) obstructed.Empty the ice bin. If your icemaker is equipped with an ice shutoff arm, maker sure that the arm moves freely. Reinstall the ice bin and wait 24 hours to confirm proper operation.
ClickingThe defrost control will click when the automatic defrost cycle begins and ends. The thermostat control (or refrigerator control on some models) will also click when cycling on and off.
RattlingRattling noises may come from the flow of refrigerant, the water line on the back of the unit, or items stored on top of or around the refrigerator.Normal Operation
Refrigerator is not resting solidly on the floor.Floor is weak or uneven or leveling legs need to be adjusted.
Refrigerator with linear compressor was jarred while running.
WhooshingEvaporator fan motor is circulating air through the refrigerator and freezer compartments.
Air is being forced over the condenser by the condenser fan.
GurglingRefrigerant flowing through the cooling system.
PoppingContraction and expansion of the inside walls due to changes in temperature.
SizzlingWater dripping on the defrost heater during a defrost cycle.Normal Operation
VibratingIf the side or back of the refrigerator is touching a cabinet or wall, some of the normal vibrations may make an audible sound.To eliminate the noise, make sure that the sides and back cannot vibrate against any wall or cabinet.
DrippingWater running into the drain pandunng the defrost cycle.
Pulsating or High-Pitched SoundYour refrigerator is designed to run more efficiently to keep your food items at the desired temperature. The high efficiency compressor may cause your new refrigerator to run longer than your old one, but it is still more energy efficient than previous models. While the refngerator is running, it is normal to hear a pulsating or high-pitched sound.Normal Operation
Doors will not close correctly or pop open.Food packages are blocking the door open.Rearrange food containers to clear the door and door shelves.
Ice bin, crisper cover, pans, shelves, door bins, or baskets are out of position.Push bins all the way in and put crisper cover, pans, shelves and baskets into their correct positions.
The doors were removed during product installation and not properly replaced.Remove and replace the doors according to the Removing and Replacing Refrigerator Handles and Doors section.
Refrigerator is not leveled properly.
Doors are difficult to open.The gaskets are dirty or sticky.Clean the gaskets and the surfaces that they touch. Rub a thin coat of appliance polish or kitchen wax on the gaskets after cleaning.
Door was recently closed.When you open the door, warmer air enters the refrigerator. As the warm air cools, it can create a vacuum. If the door is hard to open, wait one minute to allow the air pressure to equalize, then see if it opens more easily.
Floor is not level.It may be necessary to add shims under the leveling legs or rollers to complete installation.
Lights do not work.LED interior lighting failure.The refrigerator compartment lamp is LED interior lighting, and service should be performed by a qualified technician.
Refrigerator has an unusual odor.The Air Filter may need to be set to the MAX setting or replaced.Set the Air Filter to the MAX setting. If the odor does not go away within 24 hours, the filter may need to be replaced.
The interior of the refrigerator is covered with dust or soot.The refrigerator is located near a fire source, such as a fireplace, chimney or candle.Make sure that the refrigerator is not located near a fire source, such as a fireplace, chimney or candle.

If you faced an issue with the work of your LG fridge freezer, use the troubleshooting instructions attached below. They are useful in the majority of cases. In order to find the problem you have to deal with, first look for the model of the freezer you possess. Then you can look through the instructions and do what they say. The results won’t make you wait.

LG GMJ916NSHV Fridge Freezer Troubleshooting

Problem Cause
When you hear “Tak”or “Took" soundThis is the sound of various parts expanding/contracting or various control devices operating depending on the temperature change within the refrigerator.
When you hear “Deureureuk~","Dulkuk"or “Woong"soundThis is the compressor or fan operationg when the operation of the refrigerator is starting or ending. This is the same phenomenon of the sound generated when starting or turning off the engine of a car.
When you hear “Kureureuk" sound of water flowingThis is the sound of refrigerator changing the condition in the freezer/refrigerator. When the liquid changes to gas, you will hear the sound of water flowing and when gas changes to liquid, you will hear the “Kureureuk" sound.
When you hear the sound of wind such as “Shoo-'" or “Shik" right after you chose the doorThis is the sound generated when the internal pressure is temporarily lowered when the warm air entered through the refrigerator or freezer is rapidly cooled.
When you hear a vibrating soundIf the refrigerator is installed on wooden floor or wooden wall, or if the refrigerator is not leveled properly, the sound can be loud from the vibration.
When you hear a loud sound after installing the product for the first timeWhen you operate the refrigerator for the first time, the refrigerator will operate at high speed to cool fast and the sound can seem louder. When the internal temperature falls below a certain level, the noise will subside.
When the door is slightly opened after closing the foorDepending on the force or speed of closing the refrigerator or freezer door, the door can open slightly and then close again.
Be careful not to close the door too hard.
When there is icing or dew drops formed on the inner or outer side of the refrigeratorWhen warm external air flows into the cool inner surface of the refrigerator, icing /dew drops can be formed. Especially, this will happen more easily when you open and close the refrigerator door more frequently.
Also if the humidity of the installed location is high or during the rainy season or a rainy day. Condensation can form on the outer side of the refrigerator. This is a natural phenomenon thar occurs during the humid weather. Wipe the condensation with a dry cloth.
When the front side of the refrigerator is warmHeat pipes are installed around the front part of the refrigerator and on the divider of the freezer and refrigerator to prevent condensation from forming. The refrigerator may feel warmer after the installation or during summer, this is not a malfunction and is a normal occurance.

LG GSJ961NSBV Fridge Freezer Troubleshooting

Problem Cause Solution
Fridge-Freezer does not operate• Power plug may be unplugged from the electric outlet.Plug it in securely.
• House fuse has blown or circuit breaker has tripped.Check and/or replace fuse and reset circuit breaker.
• Power cut.Check house lights.
Fridge or Freezer Compartment Temperature too warm• Temperature control not set on proper position.
• Appliance is placed close to heat source.
• Warm weather-frequent door openings.
• Door left open for a long time.
• Package holding door open or blocking air duct in freezer compartment.
Vibration or Rattling or Abnormal Noise• The floor on which the fridge-freezer is installed may be uneven or the fridge-freezer may be unstable.Make it even by rotating the leveling screw.
• Unnecessary objects placed in the back side of the fridge-freezer.
Frost or Ice Crystals on frozen Food• Door may have been left ajar or package holding door open.
• Too frequent or too long door openings.
• Frost within package is normal.
Moisture forms on Cabinet Surface• This phenomenon is likely to occur in a wet space. Wipe it with a dry towel.
Moisture collects inside• Too frequent or too long door openings.
• In humid weather, air carries moisture into fridge when doors are opened.
Fridge has odor• Foods with strong odors should be tightly covered or wrapped.
• Check for spoiled food.
• Interior needs cleaning.
Door not closing properly• Food package is keeping door open.Move packages that keep door from closing.
• Fridge-freezer is not level.Adjust the leveling screws.
• The floor on which the fridge-freezer is installed may be uneven or the fridge-freezer may be unstable.Slightly raise the front side with the leveling screw.
Interior light does not work• No power at outlet.
• Light lamp needs replacing.

LG GSX961NSAZ Fridge Freezer Troubleshooting

SymptomsReasonSolution
There is no refrigeration or freezing.Is the power turned off?• Press the power button on the control panel to turn it on.
Is there a power interruption?• Check the power of other appliances.
If the power plug unplugged from the outlet?• Plug the power plug in the outlet properly.
There is poor refrigeration or freezing.Is the fridge or freezer temperature set to its warmest setting?• Set the fridge or freezer temperature to 'Medium'.
Is the appliance in direct sunlight, or is it near a heat generating object such as cooking oven or heater?• Check the installation area and reinstall it away from heat generating objects.
Did you store hot food without cooling it first?• Cool the hot food first before putting it inside the fridge or freezer.
Did you put in too much food?• Maintain an appropriate space between food.
Are the appliance doors completely closed?• Completely close the door and make sure that stored food is not obstructing in the door.
Is there enough space around the appliance?• Adjust the installation position to make enough space around the appliance.
The appliance contains a bad smell.Is the fridge or freezer temperature set to ’Warm'?• Set the fridge or freezer temperature to 'Medium'.
Did you put in food with a strong smell?• Store foods with strong smells in a sealed containers.
Vegetables or fruit may have spoiled in the drawer?• Throw away rotten vegetables and clean the vegetable drawer. Do not store vegetables too long in the vegetable drawer.
The inside lamp in the appliance does not turn on.Does the inside lamp in the appliance turn off?• It is hard for customers to replace the inside lamp in the appliance as they are not serviceable. If the inside lamp does not turn on, please contact an LG Electronics customer information centre.
Is tho appliance loaning forward?• Adjust the front feet to raise the front side slightly.
The appliance door is not closed tightly.Were the shelves properly assembled?• Refit the shelves if needed.
Did you close the door with excessive force?• If you apply too much force or speed when closing the door, it may remain briefly open before closing. Make sure that you do not slam the door closed. Close without force.
It is difficult to open the appliance door.Did you open the door right after you closed it?• If you try to open the appliance door within 1 minute after you closed it, you may have difficulties because of the pressure inside the appliance. Try to open the appliance door again in a few minutes so that the internal pressure stabilizes.
Did you store hot food without cooling it first?• Cool the hot food first before putting it inside the fridge or freezer.
There is condensation inside the appliance or on the bottom of the vegetable drawer cover.Did you leave the appliance door open?• Although the condensation will disappear soon after you close the appliance door, you can wipe it with a dry cloth.
Do you open and close the appliance door too frequently?• Condensation can form due to the temperature difference from the outside. Wipe out the dampness with a dry cloth.
Did you put warm or moist food inside without sealing it in a container?• Store food in a covered or sealed container.
Frosts has formed in the freezer.Doors may not be closed properly?• Check if the food item inside the appliance is blocking the door and make sure that the door is tightly closed.
Did you store hot food without cooling it first?• Cool the hot food first before putting it inside the fridge or freezer.
Frosts has formed in the freezer.Is the air entry or exit of the freezer blocked?• Make sure that air entry or exit is not blocked so that the air can circulate inside.
Is the freezer overfilled?• Maintain an appropriate space between items.
Frost or condensation has formed inside or outside the appliance.Did you open and close the appliance door frequently or is the appliance door improperly closed?• Frosts or condensation can form if the outside air penetrates inside the appliance.
Is the installation environment humid?• Condensation can appear on the exterior of the appliance if the installation area is too humid or on a humid day such as a rainy day. Wipe off any moisture with a dry cloth.
The appliance is noisy and generates abnormal sounds.Is the appliance installed on a weak floor or improperly leveled?• Install the appliance on a solid and flat area.
Does the rear of the appliance touch the wall?• Adjust the installation position to allow enough clearance around the appliance.
Are objects scattered behind the appliance?• Remove the scattered objects from behind the appliance.
Is there an object on top of the appliance?• Remove the object on top of the appliance.
The side or front of the appliance is warm.There are anti condensation pipes fitted to these areas of the appliance to reduce condensation forming from around the door area.• The heat releasing pipe to prevent condensation is installed on the front and side of the appliance. You may feel it particularly hot right after the appliance is installed or during the summer. You can be assured that this is not a problem and is quite normal.
There is water inside or outside of the appliance.Is there water leakage around the appliance?• Check if the water has leaked from a sink or another place.
Is there water on the bottom of the appliance?• Check if the water is from the thawed frozen food or a broken or dropped container.

LG GBB59PZRZS Fridge Freezer Troubleshooting

SymptomsReasonSolution
Clicking noisesThe defrost control will click when the automatic defrost cycle begins and ends. The thermostat control (or appliance control on some models) will also click when cycling on and off.• Normal Operation
Rattling nosiesRattling noises may come from the flow of appliance, the water line on the back of the unit (for plumbed models only), or items stored on top of or around the appliance.• Normal Operation
Appliance is not resting evenly on the floor.• Floor is weak or uneven or leveling legs need to be adjusted.
Appliance with linear compressor was moved while operating.• Normal operation. If the compressor does not stop rattling after 3 minutes, turn the power to the appliance off and then on again.
Whooshing nosiesEvaporator fan motor is circulating air through the fridge and freezer compartments.• Normal Operation
Air is being forced over the condenser by the condenser fan.• Normal Operation
Gurgling nosiesAppliance flowing through the cooling system• Normal Operation
Popping nosiesContraction and expansion of the inside walls due to changes in temperature.• Normal Operation
VibratingIf the side or back of the appliance is touching a cabinet or wall, some of the normal vibrations may make an audible sound.• To eliminate the noise, make sure that the sides and back do not make any contact with any wall or cabinet.

LG GB6140PZQV Fridge Freezer Troubleshooting

Problem Cause Solution
Refrigerator compressor does not run.Refrigerator control is off.Set refrigerator control.
Refrigerator is in defrost cycle.This is normal for a fully automatic defrosting refrigerator. The defrost cycle occurs periodically.
Plug at wall outlet is disconnected.Make sure plug is tightly pushed into outlet.
Power outage. Check house lights.Call local electric company.
Refrigerator runs too much or too longRefrigerator is larger than the previous one you owned.This is normal. Larger, more efficient units run longer in these conditions.
Room or outside weather is hot.It is normal for the refrigerator to work longer under these conditions.
Refrigerator has recently been disconnected for a period of time.It takes some hours for the refrigerator to cool down completely.
Large amounts of warm or hot food may have been stored recently.Warm food will cause the refrigerator to run longer until the desired temperature is reached.
Doors are opened too frequently or too long.Warm air entering the refrigerator causes it to run longer. Open the door less often.
Refrigerator or freezer door may be slightly open.Make sure the refrigerator is level. Keep food and containers from blocking door.
Refrigerator control is set too cold.Set the refrigerator control to a warmer setting until the refrigerator temperature is satisfactory.
Refrigerator or freezer gasket is dirty, worn, cracked, or poorly fitted.Clean or change gasket. Leaks in the door seal will cause refrigerator to run longer in order to maintain desired temperatures.
Thermostat is keeping the refrigerator at a constant temperature.This is normal. Refrigerator goes on and off to keep the temperature constant.
Temperature in the freezer is too cold but the refrigerator temperature is satisfactory.Freezer control is set too coldSet the freezer control to a warmer setting until the freezer temperature is satisfactory.
Temperature in the refrigerator is too cold and the freezer temperature is satisfactory.Refrigerator control is set too cold.Set the refrigerator control to a warmer setting
Meat stored in fresh meat drawer freezes.Meat should be stored at a temperature just below the freezing point of water (32’F, O’C) for maximum fresh storage time.It is normal for ice crystals to form due to the moisture content of meat.
Temperatures in the refrigerator or freezer are too warm.Freezer control is set too warm.Set the freezer or refrigerator control to a colder setting until the freezer or refrigerator temperature is satisfactory.
Refrigerator control is set too warm. Refrigerator control has some effect on freezer temperature.Set the freezer or refrigerator control to a colder setting until the freezer or refrigerator temperature is satisfactory.
Doors are opened too frequently or too long.Warm air enters the refrigerator/ freezer whenever the door is opened.
Open the door less often.
Door is slightly open.Close the door completely.
Large amounts of warm or hot food may have been stored recently.Wait until the refrigerator or freezer has a chance to reach its selected temperature.
Refrigerator has recently been disconnected for a period of time.A refrigerator requires some hours to cool down completely.
Temperature in the refrigerator is too warm but the freezer temperature is satisfactory.Refrigerator control is set too warm.Set the refrigerator control to a colder setting.
Louder sound levels when refrigerator is on.Today's refrigerators have increased storage capacity and maintain more even temperatures.It is normal for sound levels to be higher.
Louder sound levels when compressor comes on.Refrigerator operates at higher pressures during the start of the ON cycle.This is normal. The sound will level off as the refrigerator continues to run.
Vibrating or rattling noise.Floor is uneven or weak.Be sure floor is level and solid and can adequately support refrigerator.
Refrigerator rocks on the floor when it is moved slightly.
Items placed on the top of the refrigerator are vibrating.Remove items.
Dishes are vibrating on the shelves in the refrigerator.It is normal for dishes to vibrate slightly. Move dishes slightly.
Make sure refrigerator is level and firmly set on floor.
Refrigerator is touching wall or cabinets.Move refrigerator so that it does not touch the wall or refrigerator.
Moisture collects on the inside walls of the refrigerator.The weather is hot and humid which increases the rate of frost buildup and internal sweating.This is normal.
Door is slightly open.
Door is opened too often or too long.Open the door less often.
Moisture forms on the outside of the refrigerator or between doors.Weather is humid.This is normal in humid weather.
When humidity is lower, the moisture should disappear.
Door is slightly open, causing cold air from the inside the refrigerator to meet warm air from the outside.This time, close the door completely.