The word SERVICE flashes in the LCD display on the control panel | This may indicate that the condenser needs cleaning. Follow the Condenser Cleaning procedure |
Turn the unit off with the UNIT ON/OFF key pad and then restart by depressing the key pad again. If SERVICE flashes again, contact your Sub-Zero authorized service center for assistance. |
The words SERVICE and ICE flash in the LCD display on the control panel | Turn the unit off with the UNIT ON/OFF key pad and then restart by depressing the key pad again. If SERVICE and ICE flash again, contact your Sub-Zero authorized service center for assistance. |
The refrigerator/freezer is not operating | Is there electrical power to the unit (power outage)? |
Is the home circuit breaker or fuse off? |
Is the refrigerator/freezer control on? |
Is the condenser area clean? |
If the unit is still not running, it may be in defrost mode; wait 30 minutes to see if the unit will restart. |
The refrigerator/freezer is warmer than usual | Is the control set properly? |
Is the condenser area clean? |
Has the door or a drawer been left open for an extended period? Be sure that food is not obstructing proper door or drawer closing. |
Has a large quantity of food been added recently? |
The refrigerator/freezer runs for long periods of time | Is the condenser area clean? |
Has the door or a drawer been left open for an extended period? Be sure that food is not obstructing proper door or drawer closing. |
Has a large quantity of food been added recently? |
On hot days and in warm room temperatures, the compressor runs longer. |
Model 700TFO) uses a variable speed compressor and is designed to run continuously. This cooling method actually uses less energy than a typical on-off design. |
The refrigerator/freezer is frosted up | Has the door or a drawer been left open for an extended period? Be sure that food is not obstructing proper door or drawer closing. |
Is the door and drawers closing and sealing properly? |
Condensation forms inside the unit | This is normal during periods of higher humidity (summer) and with frequent door openings. |
Are the door and drawers closing and sealing properly? |
Condensation forms outside the unit | During periods of high humidity, some condensation may appear on the outside of the unit. The condensation will disappear when the humidity drops. Be sure that the door and drawers are closing and sealing properly. If condensation persists, contact your Sub-Zero authorized service center. |
Storage drawer is hard to close | Is the unit leveled properly? |
Be sure that there are no food or packaging items that interfere with the ice maker or other interior components. |
Note that the drawer slides in a freezer compartment will not move as freely as in a refrigerator compartment because of lower temperatures. |
Ice maker is not working | Does the unit have an ice maker installed? |
Is the ice maker system turned on at the control panel? |
Is the ice container in the correct position within the freezer drawer compartment? |
Is the water supply for the ice maker connected and operating properly? |
Ice is clumping in the ice container | Is the ice being used frequently? Discard and allow ice to be replenished |
There is an odor inside the unit | Clean the unit thoroughly. |
Cover all food tightly. |
Light bulb needs to be replaced | |